The Hannafore Point Hotel

Exceptional staff offer friendly service. Plentiful, high-quality breakfast. Spacious, clean rooms with sea views. Convenient location with taxi services. Pool, spa, and lovely dining area with beautiful views.

Enclose is a copy of two letters I have sent to your hotel, dated as shewn for which I have received no reply. I had hoped that by making a discreet contact would be more politic. However having received no communication from you I have no other option than to take my complaint forward, as well as making it public on your website. Enclosed a copy of the letter I sent you on the 15th July - this message is just to check that you have received it. The contact name I have is Kat Johnson on the confirmation of my booking, received on my mobile phone We recently came to your hotel to celebrate my wife’s birthday on the 13th and 14th July. We enjoyed our stay, the room was well appointed, the view was spectacular, also the staff were extremely friendly and helpful and our meal in the restaurant on the 13th was excellent. However there were some other more worrying problems: On the afternoon of 13th of July we reported to the desk that the television in our room, 516, was not working inasmuch as we could get sound but no vision. This was important we wanted to see the Wimbledon Men’s Final. A member of staff was sent up to try and get the TV to work, he said that the TV in our room had not worked a week ago and it just needed to be switched off, then on again (which I had tried already) but it still did not work. He said he could not do anything about replacing the set until next day, the 14th. This would mean we could not watch the match in private, and we did not wish sit in the bar, which was the only other option, to watch the match. The replacement TV did not arrive at all during our stay! We had booked meals on the 13th and 14th in the restaurant for 19.15. The meal on the 13th was perfect. However on the 14th there were various problems, and there appeared to be some issues in the kitchen. The waiter was placed in a very awkward position in that he had to apologise for part of my option, The Pork Belly, this included Black Pudding, partially my reason for choosing it. Despite being on the menu this was not available and it was suggested it could be replaced with more mashed potato, carrots, or more gravy - which seemed to be no substitute for Black Pudding, so had to choose another option. He also had to apologise for the non-availability of my wife’s starter option, a vegetable terrine. This was also not noted on the menu, and we were only informed sometime after we had placed the order. We actually received our main course at 21.45, considering we had booked for an earlier meal, this was far too late to really enjoy the meal! We left the left the restaurant at about 22.40 without having been offered a dessert. In all these situations the waiter was extremely apologetic for what was obviously a problem not of his making. I eventually received a reply fom the manager: Reply: Dear Mr Sparkes We would like to thank you for your email highlighting a few issues you unfortunately experienced during your stay at our hotel. We can onl

So we have just returned from a 6 day break at this hotel. We stayed in Room 620. Firstly i have to say the room was spacious and cleaned daily to a high standard. The bathroom had a deep bath shower and rain shower. Very nice....and a balcony with the perfect view. Tea and coffee facilities and a decent TV. As my wife has a wheelchair we were pleased to find a lift from the ground to reception. Six stairs to climb to a second lift which took us within five stairs of our room which was tbh very manageable. The car parking at busy times can be a little difficult but it was free and easy. Made use of The Spa where wifey had a facial and i had a back massage. The restaurant if you want an evening meal is good with decent food and a bar for indoor or outdoor dining. We found the breakfast very nice with most things available. The staff were very friendly and smiley which is always nice to see and the reception staff really helped us out as and when we needed it. We varied our evening meal by eating in or going into town....The Smugglers Cott is a must by the way! Go out of the hotel turn right and a 10min stroll along the coastal path is a very nice food and drink stop called i think The Cabin with seating and shade. Lovely little place to go for a lunchtime snack. The only negative here is the copious amount of noisy seagulls which is a common problem where ever you go these days, but all in all we had a lovely time and i would fully recommend staying here.