Hotel l'Express

Booked through travelocity, We were welcomed at Check in , went to check the room as i read all these bad reviews after i booked it just to make sure its up to par and there was no issues . The place needs a bit of paint and finishing some renos but it was clean and lots of towels and we was very satisfied . The next Morning we enjoyed a very good home cooked breakfast in the restaurant and it was a decent price . I will be booking at this place again and want to let you know this place was s nice decent priced motel close to town and quiet at night to get a nice night sleep.

The only good thing about this place was the Asian lady at the front desk that checked us in and out. She was courteous. However, the hallways, the rooms etc. are terrible and needs urgent attention. They said they are doing renovations, but there are ways to do renovations and still have the place looking hospitable! They money I paid for both rooms was not near worth it, but it was already late and we were tired, so we didn’t have time to drive around Montreal looking for somewhere else. The pictures are all deception. Something on the bed also bit my wife(not sure if it was bedbug). Go somewhere else if you can!!

Terrible service, smells bad, everything is gross- the bathroom is moldy- this is not a hotel, this is an overpriced motel! Those pictures are probably very old from when it was first opened or renovated- it doesn’t not look like that- its a dump!

Please do not go to this place, worst service ever. It’s filthy as you know what… I wish I could give them zero star. Costumer service sucks, I don’t know how they even pass inspections. What a nightmare!

My family and I, arrived at the hotel around 4PM and looked forward to relaxe after a long roadtrip from Niagara to Montreal. At first the receptionist seemed nice and we checked in. The only thing we ask for is a clean room, which were the only thing we did’nt get. The beds were made and “cleaning seal“ on the toilet so the cleaning Ladies had been there. We found dirt and pieces of Food on the floor, used cleenex on top of the closer, Old food in the fridge from the previous visitors. When we looked in the bed, there were hair in it. We decided to leave and check out immidiately. The receptionist claimed that she was not aware if the cleaning had been done and went to check the room herself. She came back stating that it had not been cleaned and asked if we wanted another room. Needless to say that this is of course not true, as the beds were made and on the toilet there was a “cleaning seal band” stating that cleaning had been done. I asked for refund, but she would not refund anything - she just asked us to contact the booking portal ourself. Disappointed we left the hotel, that also looked a mess outside. So in short, poor service, filthy, dirty and in very very poor condition. The surroundings are terrible and the hotel appears warn out, as well and you absolutely don’t feel like eating from that place. I’d rather sleep in the car than spending 1 second at this hotel. If I could rate this hotel with “minus-stars” I would have done that.