Longhua Hotels with Pools

First of all, Longhua Jinshuiwan Hot Spring Resort and Chengde Jinshuiwan Resort are actually one, but the two hotel yards are located in the middle of a road. We arrived at 6 o'clock in the evening, it was dark, the navigation drove into the resort courtyard, parked several cars, the lobby was lit, but I shouted for a long time and didn't see a person. According to the online reservation hotel customer service phone call several no one answered! This is very crazy! Later, I called Trip.com customer service to ask for check-out. Trip.com customer service contacted the hotel customer service and said that I needed to check in at the resort hotel with a high location across the road... This process is very dissatisfied! The resort and resort hotel are not in the same building, the price difference is more than 100 points, but the facilities in the resort room are relatively old, there is no paper towel in the room, who can think of the price of nearly 600, put a roll of toilet paper on the bedside table... But each room has a hot spring pool, The service attitude of the waiters is also very good. The hotel hot springs that come with it are also OK, there is a swimming pool in the room, and the sauna room has 3 outdoor hot springs.

Environment: It is convenient to drive, five kilometers off the highway, and the road is flat. The surrounding area is relatively empty. Facilities: The room is large and clean. Air conditioning is comfortable. The hot spring water is superb, the water temperature is moderate and the water volume is large. You can soak in the room or go to the public hot springs and swimming pools. However, the public area is in Building 2, and it takes a while to walk outside. It is not convenient when the weather is cold. Dining: The food is good and cheap, and it is highly recommended to eat noodles! The noodles are thin and soft, and they are better than the chain of northwest restaurants X Bei made! Service: Negative Ratings! In fact, most people are fine. But when we checked in, the front desk did not give us a hot spring coupon and told us to show the room card. But when we arrived at the public hot spring, the service staff asked us for a hot spring coupon and suspected that we didn't buy it at all. Finally, we showed the reservation record of Trip.com before we stopped. Why does the same hotel not have a unified statement, and it is necessary to force tourists to prove their innocence? The hardware conditions are such a good hotel, but the service awareness is terrible, which is really regrettable.