Mercure Dartford Brands Hatch Hotel & Spa

Hotel itself was nice but could do a lick of fresh paint in the rastuurant. Reception and housekeeping staff were polite and helpful. Loved the pool area unfortunately tge shower opposite the steam room was not working and hit sauna out of action The gym could do with state of the art machines but nice space. The restaurant Wednesday morning for breakfast staff not helpful but Thursday morning my goodness Terrie and Billy turned it around They were chatty, helpful, nothing was too much trouble, service with a smile, tables were cleaned promptly and they were constantly on the go. Totally awesome. Parking we had to pay £10 daily which was much so for us £20. Great area secluded beautiful.

Perfect sized room, lovely set up, the hotel itself is huge and so well presented. Gorgeous swimming pool. Lots of places to sit down and eat if you would like too. There is a gym and a spa also (we didn't use these but we know they are there) there are phones in the rooms so you can order room service if you wish. The staff knocked on our door on the second evening and asked if we would like any refills on teabags coffee or sugar or any fresh towels. So well mannered and polite. Just an over all lovely place to go and its literally beside Brands Hatch where we needed to be. Cannot fault this place..

The staff were very helpful. They did everything possible to help our party of people. The hotel and room were clean . The bed was large and comfortable. We would stay again

We were staying here for 2 nights because of its proximity to Brands Hatch circuit.  The room was very clean but very cold on arrival.  However, luckily, we discovered a heater in the wardrobe.  The dining experience was not good….the menu is very sparse and the service was very poor.  They only had one very sweet rose’ wine available and we had to go to the bar to buy it as we couldn’t locate anyone to serve us.  On Friday evening, they seemed to only have one waitress on duty and the hotel was full.  When the bill arrived, after perusing it, we discovered that they had added a service charge to it which we did not pay.  Whilst checking the bill later, we discovered that they had added an extra glass of wine to it, which we didn’t have.  This is not a cheap hotel but the restaurant/service does not match their aspirations.  We only stay here because of its location and would willingly stay elsewhere if there was a hotel available.

Blood stains on wall bathroom was in shambles was given the wrong room with 2 single beds

Hotel needs a bit of TLC, poor cupboards in gents spa changing rooms, rather dull/dark rooms, AC not very efficient, room was rather cold, and restaurant too cold, we needed a fan heater! Also during Sunday breakfast (busy) orange juice, bacon, hash browns and butter portions all had run out, the food was good but replenishment was slow. Service for Drinks at the bar was slow and the drinks rather expensive. There was a fault on the hot water meaning no hot water in the morning, but later it was back on and boiling hot! Finally the front desk service was good, friendly and helpful, despite one of the computers not working.