Guest User
December 1, 2023
We rented joined condos 61 and 62 at Turtle Crawl Inn over Thanksgiving with another couple - it was two bedrooms shared by a common living space. The condos at Turtle Crawl are owned individually but managed by the Turtle Crawl Inn Property Management company. While we can't speak for the other condos, we can speak for 61 and 62 We should have known what the experience was going to be like when we got the keys to the condo (first picture) Absolutely THE worst rental experience ever. I think "a picture is worth a thousand words" so will share the pictures we took of this abomination which included rusted shower holder, a green tub from the 1940s with no mat that was frankly dangerously slippery to take a shower in, cracked tiles, stained table chair pads (all four) and stained couch, rusted trash barrels, side bed tables in room 62 with no lamps or clock - one lamp for the entire room - (we know why now, too much light would have revealed how awful it was), half a beach umbrella (front desk did give us two), old used air fresheners attempting to mask the constant musty odor (BTW, we went to Publix and bought refills and antiseptic spray), dirty painted surfaces, especially around door knobs. Could go on but will let the pictures do the talking. What was good? The refrigerator kept things cold and the TVs worked. As the week progressed management, I assume, decided to start holiday decorating, but abandoned the attempt; as they left an extension cord leading from a storage closet to the half-lit bushes, across our doorway; not to mention the abandoned grocery cart full of decorations at our front door. We did bring our concerns to the property manager on our first day there and asked if we could move to another condo or were willing to move to two individual condos and we would pay any difference in cost for the remainder of our stay. They offered a 20% discount for their tower condos but not a refund for the place we already had paid for. They also told us the elevator was not in service there. The property rep said that since these are owner-owned, they would bring our concerns to the owner. They offered a $207 credit on a 2,072 total bill for 5 nights. Nothing else was offered. In hindsight, I wish we had charge-backed the entire bill on our credit card. These accommodations definitely influenced our stay in Longboat Key negatively. The beach is beautiful - no doubt about that - but it did NOT make up for the accommodations.