The St. Regis Longboat Key Resort

I had a disappointing experience with both the front desk and valet service. When I expressed concerns about my room, the front desk staff responded by suggesting I either book an upgraded room or find a cheaper hotel in Sarasota, hardly the kind of hospitality one would expect. To make matters worse, I informed the valet that I would be right back, only to be told I needed to give him at least $20 to hold my car for five minutes. He went on to say that they don't make any money unless tipped and that I should be tipping $20 each time. The valet service was unprofessional and made me feel uncomfortable. Overall, this experience did not reflect the standards I expect from a resort of this caliber.

Check in was horrible , had to switch rooms twice. First room under maintenance, second was dirty. Was not offered a tour of property, run down on butler service or anything....very cold. Comped a dinner for room fiasco so that was fair however the urgency was lacking and little empathy shown. Pool and cabana service was horrific. Nice property but service is lacking and check in was absolutely horrible and not welcoming

I recently stopped by the beautiful St. Regis Longboat Key while in the area, hoping to say hello to someone I met during a previous stay at the W in Fort Lauderdale — and I’m so glad I did! Candice Torchia, who made such a wonderful impression on us during our stay, is now the Director of Front Office of the St. Regis, thrilled she played a key role in opening this stunning new property. She’s truly perfect for the position — professional, warm, and such a credit to the St. Regis brand. My timing couldn’t have been better — not only did I get to catch up with Candice, but I was also just in time for Sabrage, the signature St. Regis evening ritual where a champagne bottle is opened with a saber to celebrate the transition from day to night, it's a very special moment! As I was leaving, I remembered the Monkey Bar and the off-menu cocktail I loved from New Year's — the Royal Tropics — which wasn’t listed when I returned in February. To my surprise and delight, the team was happy to make it again for me. The Monkey Bar remains a favorite — a perfect beach setting, great food, and we especially loved the themed staff shirts when we stayed there earlier this year. Before heading out, I asked where I might be able to purchase one of the Monkey Bar shirts for my husband. That’s when Jeff, a manager, went above and beyond. Even though the shop had just closed, he kindly made it happen and introduced me to Maria, the Spa Manager. Maria graciously brought me into the gift shop, and I left with not just the shirt but also the beautifully themed pool inner tube for my son’s pool! Huge thanks to Jeff, Maria, Candice, and the entire St. Regis team — you continue to embody the exceptional service and thoughtful touches that define the St. Regis experience. Can’t wait to return!

This is probably one of the best resorts in the US. The resort really has everything you want for an amazing vacation - insane spa, lazy river (cool for adults as well as kids), lagoon experience with real stingrays, sushi with views of the sunset, tons of great food and drinks. I could keep raving about all the areas of this resort. The hotel was full during our weekend but it never felt crowded and the service is perfect. LOVE this place. We will be back.

Wow! What a beautiful property! We enjoyed our stay from beginning to end! We were initially greeted with a warm welcome by Frazier with a complimentary glass of champagne. He did a great job explaining the amenities and provided excellent suggestions for our stay. I met Jeffrey, who was very kind and made excellent recommendations for our group. And Curtis, the resort driver, made certain that we arrived at our destinations safely, while also being able to help us navigate the best places to visit off property. We had meals from three of the onsite restaurants. All three meals were exceptional. The bedding in the rooms was perfect...I would love to know the mattress company! (I tried to look..lol). We enjoyed taking the bikes for a spin, laying on the beach, the adult pool, the sunsets, and the lazy river. What a relaxing trip. I would highly recommend this resort!