Our room was not in acceptable condition when we arrived in May 2026. A carpet separation significant enough to create a tripping hazard should have been identified and corrected before the room was assigned to guests. Repairing the issue after my complaint does not change the fact that the room was unsuitable for occupancy at the start of our stay. My spouse and I also had due concerns about the room’s safety, cleanliness, and overall condition. When these concerns were immediately raised with the front desk and housekeeping staff, the response lacked both urgency and professionalism. We were informed there were “no rooms available due to Memorial Day weekend,” and no meaningful accommodation or sincere apology was offered. We were later told a room change could occur on May 29th — the very day we were departing. Additional issues further reflected a disregard for Marriott brand standards: • The television remote control in our room did not function properly.
• As Marriott Bonvoy Executive members, we are entitled to complimentary bottled water; however, the front desk instead attempted to sell us water while claiming supplies had not been replenished.
• Staff interactions throughout our stay reflected indifference rather than hospitality or guest concern. The complimentary breakfast area was equally disturbing. After witnessing food drippings on serving utensils, unattended children handling communal items with visibly unclean hands, adults coughing openly near the buffet, and toddlers running unsupervised throughout the dining area, we chose to avoid the breakfast service entirely for health and sanitation reasons.
