The Historic Broadlind Hotel at Long Beach Convention Center

I stayed at the Historic Broadlind Hotel and checked out in June 2025. That should’ve been the end of it—but it turned into a nightmare. During my stay: • The bathroom was covered in filthy black sewage splatter from a plumbing failure (I have photos). • There were roaches in the room—also documented. • Management was unhelpful, dismissive, and refused responsibility for my damaged belongings. • I was told “we’re not responsible for personal items” and offered a vague room transfer after the damage occurred. After my stay: • I received over 50 emails pressuring me to update my credit card for a deposit that was never owed. • They attempted to charge my account multiple times, forcing me to call my bank and block them. • Even after acknowledging it was a “system error”—they kept contacting me. I gave them multiple chances to fix this. They failed. I’ve now: • Filed complaints with the BBB, CFPB, and California Department of Consumer Affairs • Kept all evidence and communication for potential legal action This hotel is unsanitary, unprofessional, and unsafe. Do not book here. If you’ve had similar issues, I strongly urge you to report them as well.

BED BUGS!! 3rd time I’ve stayed here, as a former Long Beach resident, when I go back for random weekends, this WAS my spot! NEVER AGAIN! I rented out one of the Penthouses and was super excited, this location is pretty perfect, as it sits right above my favorite bar, The Blind Donkey. Unfortunately, this experience was awful. My friend came over on the second night and she pointed out how itchy she was. We woke up the next day and noticed all over the white sheets, in the master bedroom, were numerous BED BUGS! It was so disgusting, I couldn’t believe it. She took about 20 pics, and there were at least 10 different bugs on the sheets and surrounding areas in the bedroom! I washed all my clothes and still had the BED BUGS in my sweat pants I wore that night & then they transferred to all my other clothes in my suitcase and they came home with me, yay 😤 I checked out on Monday after 3 days, and went to work. I was slammed all day & on Tuesday. I contacted the manager of the hotel Wednesday morning on my way to work, explaining the BED BUGS & showing pictures of them. Here was the response I received “Unfortunately this reservation had passed several days ago and there were no reported incidents during your stay. If the incident was reported during your stay, we would be happy to give you a room transfer.” Are you kidding me?! Never again will I ever stay here again. I don’t recommend anybody stay here, unless you want to have to soak all of your stuff in vinegar 😤