Hotels near New Cross Gate, London

The entire staff at this location has gone above and beyond to make our stay of 8 nights so memorable for my first visit to this lovely city. Flor greeted us every morning with such a warm smile and heartfelt “Good Morning” and always asked about our day before and what we were doing today. The walk to the Whitechapel tube stop was very short and access to the bus station was just across the street. Two grocery stores and several fast food restaurants within the area. I would recommend this hotel to anyone!

Absolutely amazing visit for my Girlfriends Birthday. The team really went to town organising an amazing room with balloons and cholocates. The check in team were soo friendly and even let us leave our bags early before we checked in to allow us to go out for lunch. Absolutely incredible stay, I can’t wait to book my next visit. The spa facilities were amazing the the swimming pool was very clean and fresh towels provided. I couldn’t recommend this hotel enough. Thank you soo much, you made our stay very special.

#lovelockeliving As per usual another comment stay at my second home away from home It don’t matter which live I stay at it’s always chilled I love the monthly love they show and arrange things to do like yoga meditation drinks meet up buckles mezzanine x family spirit But lemon is by far the favourite did me ( it’s not also pronounce as the fruit lemon so tot that’s how I call it.. it pronounce “lay-mon” lol

Very good. The experience of staying here is very good in every aspect. I am very satisfied. I like it very much.

Let start with some positives:- Great location, very close to tube station, supermarkets, cafes, restaurants, and within walking distance of many tourist attractions. The area is very safe with both foot and vehicle traffic, travelling as a solo female I never felt unsafe at any time of the day or early evening. The room was well appointed with all you needed in a well set up mini kitchen for cooking some meals, although there was occasionally a cooking smell in the hallways when other guests were cooking something very strong. The main areas, including a fantastic (app. required) laundry were always clean and tidy. There is a seating area adjacent to reception where you can make yourself a drink and relax. The bed was comfortable and the bathroom mid grade with hot water (more about that later) Now to the negatives:- There were two issues whilst I was staying here, one was no hot water for one weekend and no wifi for another weekend. Whilst these issues do occur I'm sure at other hotels from time to time the communication was poor around these issues, with staff not able to answer when these issues would be resolved. After quite a few to and fro's the reception staff finally found another hotel for me for one night so at least I could have a shower. Before I checked out I took the oppurtunity to sit down with Marco, the front officer manager to provide him with my constructive feedback about my stay and the issues including communication. Marco thanked me for taking the time to speak to him, and hopefully my feedback will assist management in future if issues like this arise again. Although these issues did arise and detracted from my overall happiness with the stay I would be happy to stay here again in future as long as issues identified are dealt with promptly and communication has improved.

The Dilly was probably amazing in the 1980's and 1990's but not much has been updated since then! We stayed in a Dilly Classic room which was perfectly fine, a good size, clean with strong Wifi. The shower was powerful and there was plenty of hot water. I know some people on this site weren't impressed by the breakfast but I thought it was great. Obviously, the location is fabulous. However, I didn't feel the room was up to five-star standard. The coffee was instant and the milk small UHT cartons. There was no fridge or mini-bar (though we were in the 'cheapest' room so may be different elsewhere). The toiletries were cheap and basic (so bring your own), there was no plug by the bed to charge devices overnight and no Blu-tooth speaker which seems to be a given now in higher-end hotels. The style of the room itself was quite dated including the landline next to the toilet which I'm sure was incredibly cool in 1986 :) Overall, if this was a three-or-four-star hotel I'd give it full marks, but as it's a five-star, (and more importantly charging five-star prices), it's lacking in some areas. I believe the hotel is currently 'between owners' which makes sense, as I guess the current owners don't want to invest and are ticking along until the new ones take over. It's not dreadful by any means, but they charge a lot for what you get.

Love this hotel, we have stayed here several times. Always made to feel welcome, very helpful and make you feel like one of the family. Rooms are great everything you need from television tea and coffee and biscuits.Bath with a shower which i love. The beds are great, breakfast is first class and the hotel has a very central location to everywhere

From its location and the comfort of the building's exterior to the staff's service attitude, everything scores top marks! Although the hotel's buffet breakfast doesn't offer a wide variety, the quality is excellent, and it was a very comfortable dining experience, with the waitstaff being very attentive! Additionally, the service received at the hotel's main entrance and the exceptional care taken by the staff in handling our heavy luggage during checkout, ensuring it was transported downstairs to the taxi, was commendable. These experiences definitely make us want to return!

Wonderful hotel with excellent location. The room was clean, very comfortable and had great view of the London Stadium. The location was amazing, next to a huge Stratford Shopping Centre and to the subway station with many subway lines. The staff was friendly, professional and very helpful. KUDO to the Concierge Staff, especially NALEEF, DANIEL, AND ONE OTHER GENTLEMAN (sorry! i forgot his name). My wife got pickpocketed in London. The Concierge staff, especially Naleef, went above and beyond their duty to help us to deal with our distress moments. He advised us to report the theft to the London Police, and also the Concierge staff helped us tremendously to deal with our stolen credit cards. We really appreciated what these amazing staff did for us. Thanks so much to Naleef, Daniel and to all the Concierge staff for making us feel so welcome and for all your unforgettable help during our stay. The world needs more of these people like your Concierge staff. Hyatt should be very proud to have these amazing Concierge staff. We certainly will return to this Hyatt hotel in the future and would highly recommend this Hyatt hotel to anyone!

Amazing experience What really seperated this hotel from others I have stayed at is the staff and level of attention they provided. Their concierge are on point! I highly recommend this property and if you do decide to stay make sure you connect with Mark the concierge as he treats every guest as an ultra VIP