The Ned

I stay in 5-star hotel 150 nights per year and never experienced a stingy and rule managed place like this before. I WILL NEVER COME BACK. The Ned is a overly pretentious rip-off place that charges extra fees and service charges for virtually everything that I would expect as normal standard. This destroys the overall atmosphere and makes it a soulless place that does not feel 5-star at all. The mediocre staff seems to know that and does not even pretend. Examples: (1) If you book a room with breakfast, your breakfast order is limited to 28 GBP per person and they put a service charge on the total breakfast order. Ridiculous, and a vibe killer. (2) If you book over a booking platform they will charge 15 GBP per person per day plus service charge (!) to access the gym and pool area. The pool is even small and noisy. (3) At Parlor Bar they had an average hotel band playing on a Friday night and charged a 20 GBP “ticket” per person just to sit down andhave drinks there. Ridiculous. Also don’t expect a fashionable crowd. They go elsewhere in London. No need to dress and look good. The overall crowd is not much different than in a waiting room at Paddington Station. Actionable feedback for hotel management: (1) Only offer rooms on you own website and not on booking platforms which you discriminate by dubious fine print terms and conditions. (2) Increase the room rates (if you have to) and include everything a 5-star hotel should include and ramp up hospitality. (3) If you stingily have to limit the breakfast order, it would feel better if you limit the number of a la carte dishes that can be ordered per person instead of limiting the order amount to 28 GBP and there should be no breakfast service charge added to the hotel bill if a room is booked including breakfast. Another additional service charge will also be added to the room rate. The way it is now, The Ned is NOT WORTH IT AT ALL.

Yes, stunning building, but service and room doesn't live up to expectations. Some staff quite "snobby" and dismissive, some very friendly though - just inconsistent service standards. Sink in bathroom needs maintenance, water took a long time to drain. The room type (cosy) felt a little claustrophobic also as you just look into buildings. Had the "do not disturb" sign on the door, get someone knocking on the door who said "just checking if someone's in here" - not acceptable! Lots of loud banging doors and drunken people throughout the hotel. Do not recommend this place if you're looking for some peace and quiet. Based on my first experience I will not stay here again, there are better places for less!

Beautiful hotel, lots of restaurants and bars . Wonderful array of toiletries and brekkie in bed was a lovely touch.

Stayed here for 2 nights, whilst attending a conference hosted at the hotel. Check in was a seamless affair, with exceptional service from the off. Very informative arrival information and I was soon off to my room. My room, whilst on the smaller side, was exceptionally well equipped. A very comfortable bed, a well stocked mini bar and an exceptionally appointed bathroom. Everything you could need for a relaxing stay taken care of, with everything you could need in the room. Beautiful lighting, immaculately clean, as you would expect. Service from everyone I encountered was a mix of efficient, polite and smooth. I took a few drinks in the bar (The Electric) which were pleasant. Again, service exceptional. I took breakfast the first morning in the electric, which was absolutely delicious. On the second morning, I took breakfast at Ellie’s - again, delicious. My only slight gripe, but probably because of its location, the lobby area of the hotel gets incredibly busy between of a late afternoon, evening. The noise can be a little unbearable. It’s not a relaxing place to be quite honestly, but thank heavens for the sanctuary of the room. A highly convenient location, a beautiful building with exceptional service and well appointed rooms. I was very pleased with my stay and would absolutely stay here again.

Just checked in. We are staying for 3 nights at a cost of £1185. It’s a nice hotel with a cool bar area. There is a band and it’s quite lively. The rooms are small but ok. But most ridiculous of all is that there is a £15 per day surcharge to use the gym and / or spa area - it sounds unbelievable but it’s true. The receptionist said it’s because we booked through an agent and not direct. Absolutely ridiculous