Joseph
April 21, 2025
Hotel is quite old and seems to be starting to run down. The hotel had to perform an essential electrical panel change starting at 10am but didn’t advise the guests until after 11am. They weren’t sure how long it would take. As a visitor to London we were fine with that. So in the am they provided some portable lighting so we could shower etc. when we came back to the hotel in the evening, inserted the key card and opened a light and poof our light went out. The duty manager who said he would come back to us, couldn’t find the portable lighting, and after 45 minutes went to the lobby to see what was happening. They finally decided to offer us another room to sleep in for the night. Anyways, the following day I happened to see the hotel manager by chance in the restaurant and after a chat they offered to credit one night stay which we appreciated. Love the location.