The Franklin London - Starhotels Collezione
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1 room, 2 adults, 0 children
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The Franklin London - Starhotels Collezione

No.20 of Instagrammable Hotels in London
24 Egerton Gardens, Kensington and Chelsea, London, Greater London, SW3 2DB, United Kingdom
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We Price Match
hotel overview picture
Highlights
Delicious breakfast
Lots to do
Pets welcome
Amenities
Massage room
Gym
Bar
Restaurant
Conference room
Multi-function room
Business center
Childcare service
All amenities
Property Description
With a stay at The Franklin London - Starhotels Collezione, you'll be centrally located in London, steps from Brompton Oratory and within a 5-minute walk of Victoria and Albert Museum. This 5-star hotel is 0.6 mi (1 km) from Imperial College London and 0.8 mi (1.3 km) from Natural History Museum.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a steam room and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).Enjoy Italian cuisine at The Franklin Restuarant, a fine-dining restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the 24-hour room service. Full breakfasts are available daily from 7 AM to 11 AM for a fee.Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby.Make yourself at home in one of the 35 air-conditioned rooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters and Frette Italian sheets. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries.
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8.5/10
Very Good
Cleanliness8.7
Amenities8.4
Location8.4
Service8.5
All 104 reviews
Surroundings
Metro: South Kensington
(660m)
Metro: Knightsbridge
(880m)
Airport: London City Airport
(17.5 km)
Airport: Heathrow Airport
(24.1 km)
Train: West Brompton Station
(2.7 km)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Deluxe Room
6

Deluxe Room

1 King bed
Has window
Non-smoking
Private bathroom
Minibar
Wardrobe
Heating
Room Details
Check Availability
Triple Room
7

Triple Room

1 Single bed and 1 Double bed
Has window
Non-smoking
Private bathroom
Minibar
Wardrobe
Heating
Room Details
Check Availability
Executive Suite
11

Executive Suite

1 King bed
Has window
Non-smoking
Private bathroom
Bathtub
Minibar
Wardrobe
Room Details
Check Availability
Single Room
6

Single Room

1 Single bed
Has window
Non-smoking
Private bathroom
Minibar
Wardrobe
Heating
Room Details
Check Availability
Superior Room
8

Superior Room

1 King bed
Has window
Non-smoking
Private bathroom
Bathtub
Minibar
Wardrobe
Room Details
Check Availability
Junior Suite
10

Junior Suite

1 King bed
Has window
Non-smoking
Private bathroom
Bathtub
Minibar
Wardrobe
Room Details
Check Availability
Garden Suite
31

Garden Suite

1 King bed
Has window
Non-smoking
Private bathroom
Bathtub
Minibar
Wardrobe
Room Details
Check Availability
Presidential Suite
8

Presidential Suite

1 King bed
Has window
Non-smoking
Private bathroom
Bathtub
Minibar
Wardrobe
Room Details
Check Availability
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Guest Reviews

8.5/10
Very Good
104 reviews
Verified Reviews
  • Cleanliness8.7
  • Amenities8.4
  • Location8.4
  • Service8.5
Average for similar properties in London
Most Mentioned
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
April 12, 2025
The hotel lobby is quite high-end, but the room is not very ideal. Because a large area of ​​metal is used, there are obvious rust spots. I talked to the staff and they said it was their design. I also visited other rooms and they all had them. I didn't like it very much. I had high expectations for this hotel. In addition, the bathroom only has a bathtub. You need to pay attention to safety when entering and exiting the shower. It would be better if you can accept it. Because for the same price, you can live in wild luxury in China. If you want to experience the culture of South Kensington, you can just take pictures outside. The room is very small and there are no pleasant memories. There is no free water in the room. Maybe I didn't find it. And it's been a week since I left the hotel, and the deposit has not been refunded. I called the bank and the hotel, and they both said it was the other party's problem. In short, the Londoner Hotel refunded the money immediately when I checked out, and the overall experience was very good. The price is the same, I think it's better there.
Original TextTranslation provided by Google
d‍d‍_
March 24, 2025
The hotel is very close to Harrods, you can just walk there. However, they asked for a service fee when you checked out. The hotel's laundry service was also good. The air conditioner in the room was broken, but at least it wouldn't dry if you didn't turn it on.
Original TextTranslation provided by Google
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
September 9, 2024
The hotel is in a great location
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 8, 2025
Stefania, the restaurant manager, gave us extraordinary service. We had forgotten to mention that one of our party is gluten intolerant, and she graciously convinced the chef to go to a great deal of trouble to accommodate us. He worked a last-minute miracle and made the experience a delight!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 7, 2025
The staff at the Franklin went out of their way to accommodate my husband who has difficulty walking due to pain issues with his back. The dining staff took extra care of us. The concierge took excellent care of booking restaurants and cabs and the front desk was right on. We felt like welcomed guests. Our room had a king size bed and walk in shower and the room was very spacious
C‍h‍o‍c‍c‍y‍w‍a‍l‍l‍y
June 1, 2025
We stayed at The Franklin Hotel as a very special treat for our wedding ceremony at Chelsea Registry Office, and it was everything we hoped for and more. Staying in somewhere like Kensington is a very rare luxury for us, so we were looking for somewhere that felt indulgent but not pretentious, and The Franklin was perfect. From the moment we arrived, the staff made us feel incredibly special. They were warm, genuine, and went above and beyond to make our wedding day truly memorable. We were upgraded to a stunning room, and arrived to find bubbles and treats waiting for us—a beautiful and thoughtful touch that meant the world. Everything was prestine, clean and comfortable. The steam room was a highlight and a perfect way to unwind before breakfast, and we even managed to use the gym. We were treated to an incredible breakfast spread brought straight to our room, which made the experience feel all the more luxurious. This was a stay we will never forget, and we’re so grateful to the whole team for making it so magical for us. We truly hope we get the chance to return in the future. Thank you again for making our wedding weekend so special
c‍h‍r‍i‍s‍t‍i‍n‍e‍ ‍m
May 24, 2025
My two sisters and I planned a month long trip to Europe as a once in a lifetime visit together. Our travel agent booked a triple room for 3 adults. When we arrived I was surprised but the dark interior compared to the exterior architecture. We were informed that the air conditioning was not working but there was a fan in the room. Staff were helpful with bags etc but when we arrived in our room it was tiny! There was a foldaway bed which is fine but the room was so small you had to move sideways past it to go up the steps to the bed and bathroom. No room for luggage. And Hot! Stifling is the word. We couldn’t stay in the room for two nights. So my sister complained and two of us were moved to another room with aircon. While the other stayed in the original room. The next day we were moved to another room with the roll away and this was bigger and much better. Aircon working. Went to breakfast and there was another person complaining about no aircon and a small room. Perhaps the rooms shouldn’t be sold if not up to standard. You are paying for a premium product so they should be quality rooms. The staff were friendly and helpful and I think embarrassed with the situation. We were given complimentary breakfast as a gesture which was very much appreciated and the breakfast staff we were lovely . Overall I found the The rooms and decor a little tired with damaged mirror top tables etc. in need of a refresh perhaps.
b‍i‍l‍l‍p‍X‍1‍4‍0
May 14, 2025
We satiated here for 5 nights in April 2025. Overall the positives are location and design. Would recommended staying her for the neighborhood. It is relaxed and convenient. Overall, the hotel was either too busy or understaffed. We tried breakfast 3 mornings and food either never arrived to sold out or was just stressful and overwhelming. 3 evenings, the lobby and bar were overwhelmed hosting events and were unusable for guests. The one night we were able to get in the bar the beer served from the fridge was hot and for the price that was frustrating. At checkout I was over charged significantly and the initial response from the hotel was defensiveness. It was a clear error and they had no intention of correcting it until I stood my ground. Service did not match expectations for a 5 star hotel.
D‍o‍m‍ ‍D
May 13, 2025
We been few time for a Cocktail as we believe Franklin today made the best quality cocktails in the area, the Bar manager is a lovely person who knows how to make cocktails perfectly, Last month we decided to stay for a quick night, and was absolutely delighted experienced, we did enjoy the afternoon tea, also the main restaurant , not much on vegetarian options but ok, the staff in the floor and the reception are amazing helpful and friendly, we definitely enjoyed our time, we will come back soon again, I need to try the old school Champagne cocktails made by the Bar Manager from Sicily, We do love to recommend this place to everyone Max & Karen

Services & Amenities

Gym
Bar
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Parking
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Public Areas
Cleaning Services
Facilities for Children
Business Services
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 11:00

Front desk hours: 24/7

The property will provide check-in details after booking

Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleSet menu
AgeFee
Children 17 years old and under
£12.50 (approx. PHP 962.08) per person
Adult
Set menu:£25.00 (approx. PHP 1,924.16) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are allowedAdditional charge
Types of pets allowed: dogs
Fee: Contact the property for details

Service Animals
Service animals are allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the Hotel

  • Cash

Property Description

  • Number of Rooms: 35
With a stay at The Franklin London - Starhotels Collezione, you'll be centrally located in London, steps from Brompton Oratory and within a 5-minute walk of Victoria and Albert Museum. This 5-star hotel is 0.6 mi (1 km) from Imperial College London and 0.8 mi (1.3 km) from Natural History Museum.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a steam room and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).Enjoy Italian cuisine at The Franklin Restuarant, a fine-dining restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the 24-hour room service. Full breakfasts are available daily from 7 AM to 11 AM for a fee.Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby.Make yourself at home in one of the 35 air-conditioned rooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters and Frette Italian sheets. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries.

Frequently Asked Questions

What is the cancellation policy for The Franklin London - Starhotels Collezione?

The cancellation policy for The Franklin London - Starhotels Collezione varies depending on the type of room and booking conditions.

What are the check-in and check-out times at The Franklin London - Starhotels Collezione?

Standard check-in time at The Franklin London - Starhotels Collezione is 15:00 and check-out time is 11:00.

Can I bring my pet inside the The Franklin London - Starhotels Collezione?

Pets are allowed on request at The Franklin London - Starhotels Collezione. Charges may be applicable.

How far is the The Franklin London - Starhotels Collezione from the closest airport?

The closest airport is London City Airport, and it is about 49 mins from hotel by car (17.5 km).

About This Property

Nearest AirportLondon City Airport
Distance to Airport17.46KM
Nearest Train StationWest Brompton Station
Distance to Train Station2.68KM
Nearest Subway StationSouth Kensington
Distance to Subway Station0.66KM
Average Price FromPHP50405
Hotel Star Rating5