The Franklin London - Starhotels Collezione
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1 room, 2 adults, 0 children
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The Franklin London - Starhotels Collezione
No.20 of Instagrammable Hotels in London
24 Egerton Gardens, Kensington and Chelsea, London, Greater London, SW3 2DB, United Kingdom
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Amenities
Massage room
Gym
Bar
Restaurant
Conference room
Multi-function room
Business center
Childcare service
All amenities
Property Description
With a stay at The Franklin London - Starhotels Collezione, you'll be centrally located in London, steps from Brompton Oratory and within a 5-minute walk of Victoria and Albert Museum. This 5-star hotel is 0.6 mi (1 km) from Imperial College London and 0.8 mi (1.3 km) from Natural History Museum.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a steam room and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).Enjoy Italian cuisine at The Franklin Restuarant, a fine-dining restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the 24-hour room service. Full breakfasts are available daily from 7 AM to 11 AM for a fee.Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby.Make yourself at home in one of the 35 air-conditioned rooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters and Frette Italian sheets. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries.
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8.5/10
Cleanliness8.7
Amenities8.4
Location8.4
Service8.5
All 104 reviews
Surroundings
Metro: South Kensington
(660m)
Metro: Knightsbridge
(880m)
Airport: London City Airport
(17.5 km)
Airport: Heathrow Airport
(24.1 km)
Train: West Brompton Station
(2.7 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

6
Deluxe Room
1 King bed
Has window
Non-smoking
Private bathroom
Minibar
Wardrobe
Heating
Check Availability

7
Triple Room
1 Single bed and 1 Double bed
Has window
Non-smoking
Private bathroom
Minibar
Wardrobe
Heating
Check Availability

11
Executive Suite
1 King bed
Has window
Non-smoking
Private bathroom
Bathtub
Minibar
Wardrobe
Check Availability

6
Single Room
1 Single bed
Has window
Non-smoking
Private bathroom
Minibar
Wardrobe
Heating
Check Availability

8
Superior Room
1 King bed
Has window
Non-smoking
Private bathroom
Bathtub
Minibar
Wardrobe
Check Availability

10
Junior Suite
1 King bed
Has window
Non-smoking
Private bathroom
Bathtub
Minibar
Wardrobe
Check Availability

31
Garden Suite
1 King bed
Has window
Non-smoking
Private bathroom
Bathtub
Minibar
Wardrobe
Check Availability

8
Presidential Suite
1 King bed
Has window
Non-smoking
Private bathroom
Bathtub
Minibar
Wardrobe
Check Availability
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Guest Reviews
8.5/10
Very Good
104 reviews

- Cleanliness8.7
- Amenities8.4
- Location8.4
- Service8.5
Average for similar properties in London

Guest User
April 12, 2025
The hotel lobby is quite high-end, but the room is not very ideal. Because a large area of metal is used, there are obvious rust spots. I talked to the staff and they said it was their design. I also visited other rooms and they all had them. I didn't like it very much. I had high expectations for this hotel. In addition, the bathroom only has a bathtub. You need to pay attention to safety when entering and exiting the shower. It would be better if you can accept it. Because for the same price, you can live in wild luxury in China. If you want to experience the culture of South Kensington, you can just take pictures outside. The room is very small and there are no pleasant memories. There is no free water in the room. Maybe I didn't find it. And it's been a week since I left the hotel, and the deposit has not been refunded. I called the bank and the hotel, and they both said it was the other party's problem. In short, the Londoner Hotel refunded the money immediately when I checked out, and the overall experience was very good. The price is the same, I think it's better there.
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dd_
March 24, 2025
The hotel is very close to Harrods, you can just walk there. However, they asked for a service fee when you checked out. The hotel's laundry service was also good. The air conditioner in the room was broken, but at least it wouldn't dry if you didn't turn it on.
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Anonymous User
September 9, 2024
The hotel is in a great location
Original TextTranslation provided by Google

Guest User
July 8, 2025

Stefania, the restaurant manager, gave us extraordinary service. We had forgotten to mention that one of our party is gluten intolerant, and she graciously convinced the chef to go to a great deal of trouble to accommodate us. He worked a last-minute miracle and made the experience a delight!

Guest User
July 7, 2025

The staff at the Franklin went out of their way to accommodate my husband who has difficulty walking due to pain issues with his back. The dining staff took extra care of us. The concierge took excellent care of booking restaurants and cabs and the front desk was right on. We felt like welcomed guests. Our room had a king size bed and walk in shower and the room was very spacious

Choccywally
June 1, 2025

We stayed at The Franklin Hotel as a very special treat for our wedding ceremony at Chelsea Registry Office, and it was everything we hoped for and more. Staying in somewhere like Kensington is a very rare luxury for us, so we were looking for somewhere that felt indulgent but not pretentious, and The Franklin was perfect. From the moment we arrived, the staff made us feel incredibly special. They were warm, genuine, and went above and beyond to make our wedding day truly memorable. We were upgraded to a stunning room, and arrived to find bubbles and treats waiting for us—a beautiful and thoughtful touch that meant the world. Everything was prestine, clean and comfortable. The steam room was a highlight and a perfect way to unwind before breakfast, and we even managed to use the gym. We were treated to an incredible breakfast spread brought straight to our room, which made the experience feel all the more luxurious. This was a stay we will never forget, and we’re so grateful to the whole team for making it so magical for us. We truly hope we get the chance to return in the future. Thank you again for making our wedding weekend so special

christine m
May 24, 2025

My two sisters and I planned a month long trip to Europe as a once in a lifetime visit together. Our travel agent booked a triple room for 3 adults. When we arrived I was surprised but the dark interior compared to the exterior architecture. We were informed that the air conditioning was not working but there was a fan in the room. Staff were helpful with bags etc but when we arrived in our room it was tiny! There was a foldaway bed which is fine but the room was so small you had to move sideways past it to go up the steps to the bed and bathroom. No room for luggage. And Hot! Stifling is the word. We couldn’t stay in the room for two nights. So my sister complained and two of us were moved to another room with aircon. While the other stayed in the original room. The next day we were moved to another room with the roll away and this was bigger and much better. Aircon working. Went to breakfast and there was another person complaining about no aircon and a small room. Perhaps the rooms shouldn’t be sold if not up to standard. You are paying for a premium product so they should be quality rooms. The staff were friendly and helpful and I think embarrassed with the situation. We were given complimentary breakfast as a gesture which was very much appreciated and the breakfast staff we were lovely . Overall I found the The rooms and decor a little tired with damaged mirror top tables etc. in need of a refresh perhaps.

billpX140
May 14, 2025

We satiated here for 5 nights in April 2025. Overall the positives are location and design. Would recommended staying her for the neighborhood. It is relaxed and convenient. Overall, the hotel was either too busy or understaffed. We tried breakfast 3 mornings and food either never arrived to sold out or was just stressful and overwhelming. 3 evenings, the lobby and bar were overwhelmed hosting events and were unusable for guests. The one night we were able to get in the bar the beer served from the fridge was hot and for the price that was frustrating. At checkout I was over charged significantly and the initial response from the hotel was defensiveness. It was a clear error and they had no intention of correcting it until I stood my ground. Service did not match expectations for a 5 star hotel.

Dom D
May 13, 2025

We been few time for a Cocktail as we believe Franklin today made the best quality cocktails in the area, the Bar manager is a lovely person who knows how to make cocktails perfectly, Last month we decided to stay for a quick night, and was absolutely delighted experienced, we did enjoy the afternoon tea, also the main restaurant , not much on vegetarian options but ok, the staff in the floor and the reception are amazing helpful and friendly, we definitely enjoyed our time, we will come back soon again, I need to try the old school Champagne cocktails made by the Bar Manager from Sicily, We do love to recommend this place to everyone Max & Karen
Services & Amenities
Most Popular Amenities
Massage room
Gym
Bar
Restaurant
Conference room
Additional charge
Multi-function room
Business center
Childcare service
Additional charge
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage

Gym

Bar

Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Parking
Parking
Front Desk Services
24-hour front desk
Express check-in and check-out
Concierge service
Safe at front desk
Luggage storage
Wake-up call
Currency exchange
Tour and ticket booking service
VIP check-in service
Languages Spoken
English
French
Italian
Spanish
German
Food & Drink
Bar
Alcohol-free rooms (on request)
Room service
Halal meals provided
Health & Wellness
Massage room
Turkish bath (Hammam)
Gym
Public Areas
No smoking in public areas
Elevator
Cleaning Services
Clothes dryer
Dry cleaning
Additional charge
Laundry service (on-site)
Additional charge
Ironing service
Additional charge
Facilities for Children
Childcare service
Additional charge
Children's meals available
Business Services
Multi-function room
Conference room
Additional charge
Fax/copying service
Additional charge
Business center
Safety & Security
First aid kit
Intruder alarm
Smoke detector
CCTV in public areas
Fire extinguisher
Security personnel
First aid room
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 11:00
Front desk hours: 24/7
The property will provide check-in details after booking
Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleSet menu
Age | Fee |
---|---|
Children 17 years old and under | £12.50 (approx. PHP 962.08) per person |
Adult | Set menu:£25.00 (approx. PHP 1,924.16) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are allowedAdditional charge
Types of pets allowed: dogs
Fee: Contact the property for details
Service Animals
Service animals are allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Property Description
- Number of Rooms: 35
With a stay at The Franklin London - Starhotels Collezione, you'll be centrally located in London, steps from Brompton Oratory and within a 5-minute walk of Victoria and Albert Museum. This 5-star hotel is 0.6 mi (1 km) from Imperial College London and 0.8 mi (1.3 km) from Natural History Museum.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a steam room and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).Enjoy Italian cuisine at The Franklin Restuarant, a fine-dining restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the 24-hour room service. Full breakfasts are available daily from 7 AM to 11 AM for a fee.Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby.Make yourself at home in one of the 35 air-conditioned rooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters and Frette Italian sheets. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries.
Frequently Asked Questions
What is the cancellation policy for The Franklin London - Starhotels Collezione?
The cancellation policy for The Franklin London - Starhotels Collezione varies depending on the type of room and booking conditions.What is the cancellation policy for The Franklin London - Starhotels Collezione?
What are the check-in and check-out times at The Franklin London - Starhotels Collezione?
Standard check-in time at The Franklin London - Starhotels Collezione is 15:00 and check-out time is 11:00.What are the check-in and check-out times at The Franklin London - Starhotels Collezione?
Can I bring my pet inside the The Franklin London - Starhotels Collezione?
Pets are allowed on request at The Franklin London - Starhotels Collezione. Charges may be applicable.Can I bring my pet inside the The Franklin London - Starhotels Collezione?
How far is the The Franklin London - Starhotels Collezione from the closest airport?
The closest airport is London City Airport, and it is about 49 mins from hotel by car (17.5 km).How far is the The Franklin London - Starhotels Collezione from the closest airport?
About This Property
Nearest Airport | London City Airport |
---|---|
Distance to Airport | 17.46KM |
Nearest Train Station | West Brompton Station |
Distance to Train Station | 2.68KM |
Nearest Subway Station | South Kensington |
Distance to Subway Station | 0.66KM |
Average Price From | PHP50405 |
Hotel Star Rating | 5 |