Royal Garden Hotel

Stayed for five nights...very very very very very disappointed... In order to stay in a more spacious room, I deliberately did not choose a special room...I chose a deluxe twin room, but when I arrived at the site, I was directly given a room that was obviously much smaller. After opening two boxes, I couldn't walk at all. The hotel explained that they have a variety of room types, but I didn't find the room type they provided me on any platform including its official website...Because it was a holiday, it was fully booked and there was no room for me to change. Ctrip's attitude was very positive. It took the initiative to negotiate with the hotel by voice that night, but it was fruitless...Later, the customer service could only give me some compensation...In addition to the poor service attitude, the hotel's hardware is far from 5-star...It actually has the nerve to call itself a 5-star...The facilities are old, the curtain rope is shaky, the water barrier in the shower room is also leaking, and every time I wash the bathroom, there is water all over the floor...The water pressure is also very low...I feel very pitiful when taking a shower...It's not as good as the express hotel on the cross street...In the end, they deducted the deposit directly from the consumption, check After you go out, you will get a refund. If you use overseas credit cards directly in RMB, there may be a currency difference... The transportation is also average. It is better to spend more money and live in the city center. After all, the transportation cost in London is also very high, and it is not worth going back and forth every day. The only consolation is that it is next to Kensington and Hyde Park, but there are still some choices of hotels next to Hyde Park...I suggest you don't choose this place.

The hotel has a great location, the front desk and service staff are enthusiastic and professional, the rooms are very clean, there is a highly rated Chinese restaurant upstairs in the hotel, dining is convenient and cost-effective.

地理位置實在是太方便，旁邊就是海德公園，離自然歷史博物館也可以步行

The hotel is next to Kensington Park, on the side of Kensington High Street. There seem to be more Indians and blacks in this area, but they all seem to have legitimate jobs, not homeless people, and safety is not a problem. We booked a deluxe twin room and arrived at 7pm that day. Because we were afraid of noise, the front desk was very friendly and coordinated to stay on the side that did not face the road, but the floor was not high. The room was very new and clean. The area of ​​this room type was also large, especially the bathroom was very large and had a bathtub. Our room had a connecting door, but the soundproofing was good. We didn't hear any noise from the next room, but we could still hear the sound of the doors opening and closing next door or opposite. The nearest subway station to the hotel is Kensington High Street Station, which has a yellow circle line and is very convenient to Victoria Station. There is a Japanese noodle restaurant in the subway, the curry rice is delicious, and there is also a soft cookie bens cookie store. In addition, you can go directly to M&S supermarket after getting off the subway. It is a famous store in the UK. The food inside is reasonably priced. I bought baguettes, milk, cheese, and ham, all of which are delicious.

房間比較小，但是比較乾淨，出門就是海德堡公園，非常方便。

5分鐘步行可到high street地鐵站，方便，旁邊就是肯辛頓公園和海德公園，放鬆好去處