37GS Residences

The location here is really good. It’s next to Oxford Street and close to underground.

We stayed on the third floor of the building. Unfortunately, the apartment was extremely noisy, both due to sounds from neighboring units and external noise. Inside, we were frequently disturbed by loud footsteps and the scraping of furniture. Outside, the windows were not soundproof, allowing constant noise from the street to enter. The building is located on a very busy road with several nightlife venues nearby. Every night, there was loud music and shouting until 1 or 2 a.m. From 6 a.m. onward, the noise from daily activities began — including heavy trucks driving by or loading and unloading directly outside. As a result, we were unable to get any proper rest throughout our stay. It is truly surprising that the windows have not been soundproofed or equipped with noise-reducing shutters. For a rate of €500 per night, one would expect a significantly higher level of comfort and insulation. Very disappointing.

Excellent location, spacious apartment, fully equipped kitchen, two bathrooms, good beds. The area gets noisy on weekends as the apartment is facing Carnaby, but other than the place is perfect.

We stayed as a family of four (two adults and 9 and 11 year old, 9 year old has special needs) and had a mixed experience- mostly b/c we booked through Marriott Homes and Villas to use points. I strongly urge caution when booking through Marriott as there is no support. The apartment was clean and well-managed, but there were notable downsides. Despite booking a room with two bedrooms and two king beds (my husband and kids are all very tall), the advertised bed sizes were incorrect, and our children couldn’t share a bed comfortably. One kept falling out of bed and we asked for support from the front desk and they offered us a cot for 100 USD nightly- we had a busy schedule so instead of fighting with the front desk, I tried to escalate to Marriott- let me tell you- there is 0 support. No response to email/no response to phone calls- literally just went to voicemail. I followed up with the front desk the next night and they explained that they were also annoyed with marriott- that the listing has been incorrect and now two months later, it is still incorrect. The staff did nicely arrange linens on the floor for her to sleep on (as she continually fell out of bed). It took a few days for her to admit that she was not sleeping at night at which point I pushed the staff to give us a cot free of charge, but this was far from ideal given the cost (over $1,000 per night) and we did end up paying extra for this specific room when there were other less expensive units that would have fit out needs. Some maintenance issues—like broken window handle locks —were acknowledged but not fixed, leading to stuffy nights as the windows could not stay open and there are no fans in the unit. The living room setup was also uncomfortable for a family of four- watching a movie and sprawling out was not possible as the couch was somewhat small (fits three max) and the extra chairs were not comfortable for watching a movie. It seemed like requests required a few follow ups- I may have received a few fans if I pressed the issue, the cot may have come sooner- but we had such full days and we were normally out of the apt by 10 am and didn't return until after 10 pm- I blame myself for not pushing , but I also would have appreciated some proactiveness. The location is vibrant- centrally located with lots of great shopping, bars, and restos- but there were a few fights/drunks breaking bottles on the street which woke us up. This seemed to only happen on Friday and Saturdays- the rest of the week was fine. Not a critique of the hotel - just something to know about the area. The apartment was clean and well stocked, but the bathrooms did have a sewer smell to them that seemed somewhat common for the area. We’d recommend NEVER booking through Marriott Homes & Villas- I know I paid a premium to use my points- and calling to verify bed sizes if this is important to you

The best property in London I have stayed at so far and the concierge is so very helpful. Loved it