The Portobello Hotel

This hotel was perfect. Beautiful traditionally designed rooms. All staff were fantastic. Sitting room was great for breakfast and evening drinks. Rooms are very well appointed and very comfortable. Excellent location near Portobello road. Many restaurants located nearby. Short walk to the London Underground to get you to anywhere in the city. I highly recommend this hotel. We had a "Marvelous Room" and it was!!!!

Booked two 'marvelous' rooms for a one night stay with some friends . Unfortunately our friends room was in the basement and not 'marvelous' at all. In fact they were so disapponted they checked out that evening rather than stay. Our room was sort of ok, but the price at £600+ per room is high for what you get. Sure, I knew the cost but having looked at their website expected better. There was always one person on the desk but I don't think we ever saw the same person twice. They didn't necessarily speak good English either and were difficult to understand at times. Probably why my friends didn't bother to complain about the room at the time. Too much hassle, so just went home. Checked out the next day and paid for the two rooms but found out 2 days later the payment I had made to authorise the rooms when I arrived had still gone through. Rather than credit it against the final bill, which would seem logical, they refund it and as I was told when I complained, that can take a week. 9 days later I'm still waiting! I'm sure tourists in particular and first time vistors to London will love it, we didn't. Sorry Curious Hotels, as reviews go, you're not 'Terrible' , just 'Poor'. I'll give you Excellent for the marketing, copywriting, photography and website design though - that's really good.

The portobello hotel has always had a unique character, in London it is «one of a kind». Everything from the superbly decorated rooms to the discrete and excellent service, to the very reasonably priced full english breakfast, this is a do not miss hotel experience. I will always return.

Paid £496.00 for one night. Only included a limited choice of continental breakfast. The bedroom was room number 32, it was in need of a deep clean, the bathroom had broken floor tiles and missing grout. The grout was stuck to my foot after the shower. Curtain lining bleached with sun and hanging away from curtain. Carpet thin and very stained, two tiny chairs that were weren’t sure if we would break them if we sat in were very dirty and covered in grim stains. Tiny little bedside tables that you could just about fit a glass of water on. Poor hanging space. The AC was so loud we turned it off after 5 mins. I think we got the dud room but paid top price for it as the website shows enormous lavish rooms. At breakfast you sit in a small dining area but right next to reception area, so throughout the breakfast you hear all the telephone conversations and issues. Not very chilled. Wouldn’t recommend nor return. We visit London regularly and this one is by far the most disappointing. You can’t sit in the garden - over grown and a no entry sign

The hotel and staff are always a joy. Both provide a wonderful stay. Beautiful decor and ambience that is like the perfect escape from the every day.