Guest User
March 6, 2025
The room environment and hygiene are excellent. The front desk service was also very enthusiastic before check-in, and I was upgraded to a suite room.
However, there were two small episodes during the check-in process. One was that the bathtub was leaking, and the maintenance worker had to come into the room to repair it while I was taking a bath, but the manager later expressed his apologies; the other was that when I checked out, I was told that there was a minibar consumption, but in the end it was found that it was the previous guest's charge that was charged to me, and then they wanted to charge me a separate service fee, which I refused. Although all my deposit was returned in the end, I couldn't accept this mistake and behavior.
Of course, the overall situation is still good, and I will still choose this hotel when I come to London next time
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