NX London Hostel

On July 10th, I arrived at the NX Youth Hostel at 3:00 PM. I rang the doorbell, and a man came out and yelled, "Check-in isn't until 4 PM. I can't come at 3 PM." I said, "I'm just going to leave my luggage." He said, "No, you have to pay ten pounds." I asked, "Can I sit in the lobby?" He said, "They don't have a lobby, just stairs leading to their kitchen." He yelled in a very rude tone, "Don't you know it's 4 PM? That's our check-in time." I said, "I know, I just want to leave my luggage." He said, "No, he's yelling and yelling. He's so rude, vulgar, and rude. His attitude is terrible. He doesn't deserve to be a service staff. It's terrible. I don't even want to give this person 1 star in the comments section, so I can only give a bad review. It's just my first day in London, and I'm being treated like this at my first accommodation. It's terrible. It's really ruined my whole trip abroad. It's terrible." ②After staying there for a few days, on July 14, I woke up early in the morning to find five bites from bed bugs. Four on my left thigh and calf, and one on my left arm. They were itchy, swollen, and painful. The hygiene was really bad. I told the front desk clerk, but it was useless. They only took a photo and did nothing. They didn't even apply any topical ointment. The staff had a bad attitude and I didn't expect the environment and hygiene to be so bad as well.