The Resident Kensington

A nice and pleasant stay. Location is very good and only 5 mins walk to Earl’s Court Station and the access for buses. A warm welcome card makes us delighted. We’ve booked a small double room. The room is not big but has a lot of decent details. Brita filtered tap water, a small kitchen with sink. Proper bathroom with toiletries. Recommended to all travellers.

In my travels I do not look for luxury, but clean rooms with comfortable beds, a bathroom with room to move around in, and a room that is easy to get around in even with luggage on the floor. Our twin bed room at The Resident was great for these concerns.

Beware! Lower Ground Room. Nearly “Basement” for privacy. With good customer reviews as well as “nice” room description of the hotel, I tried to stay at this hotel. Surprisingly our room was located at the lower ground level. To reach the room we had to walk at the cozy hallway and multiple stairs after getting down by an elevator. The room was set clean; but the two windows showed pedestrians and cars they were very close to us. I talked to the receptionists, and they said all rooms are subject to availability. To keep our privacy for my wife we needed to close the blinds and count on the room lights and air conditioners during our stay. We had not excepted any good view, but the room was beyond our expectation and put us at deep disappointment. The floor of the room is approximately five feet lower than the street level. (See pictures.) The hotel seems to have come from converting multiple old apartments and made the modernized hotel appearance. I saw at least 18 rooms at the lower ground level and a couple of fire-safe doors. At the reception level I saw a couple of staircases for different directions. Before the pandemic I had stayed at a couple of hotels in the same area; but I had not noticed any hotel rooms under the ground. The room description of the hotel website or online travel site does not address any potential of such under-ground guest rooms. The description shows only beautiful windows-view shutting down the bad potential of the underground rooms. I feel the hotel’s description hiding the fact is fraudulent business.

Great location and front desk staff is incredibly helpful. This is the second time we've stayed here and I've been very happy both times. It's now my family's go-to in London.