Royal Eagle Hotel

Best location.. good orice

Location was great and hotel was clean. We booked a twin bed room and the room was spacious, it felt like a luxury stay. Definitely worth more than what we paid. Wish they had more amenities like body lotion

Friendly staff, good value and very convenient location

I had booked to stay in October for one night (2 people/double room). I had excellent communication leading up to my stay, reminding me of the booking and giving me information/instructions, etc. I sent a Whatsapp message on the morning of my visit asking about luggage storage which was dealt with efficiently. We arrived at around 10am, aware that check-in wasn't available until 3pm. We merely wanted to leave our luggage for the day whilst we went off exploring. A young lady met us and dealt with our request speedily and professionally. The problems arose when we returned to the hotel at around 10pm. We ordered a drink from the bar. We couldn't pay for the drink at the bar, nor could we leave the payment until the following morning. We apparently needed to pay straight away at reception. This seemed inefficient but we went with it. When we went to reception there was a very long queue and the bar tender very kindly came to reception and took our payment, saving us the wait. Once again, we were very impressed with the staff. Then the problems began. There were two young men on reception. One was dressed in black shirt and the other in white. We assumed the man in the black shirt was superior as the man in the white shirt kept asking him what to do. We went to our room and found that it clearly had not been cleaned since the previous people left. We took a picture and returned to reception. We showed them the picture and was assured the problem would be sorted straight away. Ilwe were then asked a series of questions about the room such as was there any luggage still there/had we been sent to the wrong room? We were told to sit at reception and wait a moment. The man in the black shirt then came and asked for our room key (we had previously offered this up but was told it was not necessary). He then said he would need to go and check the room? So we sat and waited for him to come back. After waiting for half an hour or more, we demanded they just give us another room and deal with the in-house admin later. We were not interested that house keeping had not been into the room; not our problem, but we were being made to feel that it was our fault/that they thought we were lying somehow? We were then sent to the loft space. The most terrible room we have ever stayed in. Not only was it small, it was made to feel worse by putting an over-sized bed inside. There were no windows, only sky-lights with no method of opening for fresh air. The television was not tuned. The kettle socket was not working so another had been brought in. There was quite a ‘Heath-Robinson' approach to the electricity supply/fitting. It was impossible to go to the toilet without hugging the sink. Thank God the fan was working as it was far too hot and no natural air inside. We messaged the hotel Whatsapp page to say how unhappy we were. Despite it having been very responsive/efficient previously, no response was received until they were chased. It is difficult to believe that the service can go completely from one end of the scale to the other in a matter of 12 hours?