Nell Gwynn House - Rooms

!!Stay clear of MICHELLE and MARIA Worst customer service in my life!! MICHELLE was a severely unhelpful, untrustworthy and nasty piece of work. MARIA was condescending, self centred and unbelievably passive aggressive in her emails. You go to these people to seek help as the paying customer but are met with 2 of the worst pieces of service you could find, it’s laughable people like this get into these positions. Stayed over a weekend to enjoy London and stayed in a very average room for the price. They STOLE £83 from us, I deposited £500 and took pictures of the entire room. Upon leaving they said I would have my money returned. We had to get in touch with them to enquire about it and to our shock they have claimed we broken the smallest corner of their outdated and cheap fridge. They then sent an invoice of £83 for parts that weren’t even broken and provided 0 evidence to back it up, a little fishy isn’t it. We are a young couple and they took severe advantage of us. At this point it’s not about the money it’s just the morales and these people have been clearly raised without them. Wherever we go we want to enjoy ourselves and take pride in looking after our accommodation as we know how hard some service workers have it, but this place deserved nothing of the such. Entered the bed and to my disgust there were brown splatters on the bed, god only knows what it could have been and I had to sleep on it for a night. Zero apologies and no remorse for what ever I could have contracted. No air con lead to a very stuffy and uncomfortable room with flimbsy windows you are afraid to touch in case they try and take more money from you! Grumpy and lazy receptionists who were reluctant to help or make conversation. They wished us well and hoped we’d return after constant unhelpful back and forth trying to justify their actions and their blatant lies. I couldn’t not recommend this place any more and I hope anyone who reads this changes their mind on staying. (Left some attached photos of the state of the room, the bedsheets I slept in and the tragic damage that was done to the poor little shelf )

ANNA WYLDE WAS KIND JACKIE MUIR WAS AMAZING AND DARSH AMIN WAS THE GOAT the room was big and good Charlie gave me some candy also hdmi cable and Jackie was amazing and I’m friends with all of them so I recommend going here for an amazing stay thanks

Wonderful Apartments! Stayed over the Christmas Period and had a brilliant time! The staff were lovely, the place was clean and beautifully furnished. Comfy bed and couch, walk in shower with modern bathroom and all at a great price! Had the best time!

The 2nd round for my London trip within this month. Thanks goodness they did not give us the same dirty room before, this one RM 70, downstairs again, no window, small but much much better than our last room. Much cleaner (at least) up to the avg. Standard. This round, concierge staff much friendly and helpful. I guess Room is not good (in the basement, if you have luggages, it might be difficult, no one will help you), but apartments might be better.

1)when we arrived, the concierge staff did not greet us, just lean back and did not say a word, until we told him we wanted to check in. Rather unprofessional? 2) when we got to our room (rm64 at the basement!!! Did not expect this?), the bathroom has big issue: The shower curtain was mouldy and dirty. The drainage was blocked, all the floor was wet and water near to drain to the bedroom. No shower cabinet, no barrier stopping water coming out as the floor is flat - weird design/layout issue. The toilet flap very loose, need fixing. (I can provide photos if needed) The room - old, carpet old & dirty. Lighting - insufficient, dim. Very disappointed on this accommodation! I still have a 2nd booking next week, don't know how I could stand it. For sure the first and will be my last. Bad , bad and bad.....!