Great Scotland Yard Hotel, Part of Hyatt

The location is very convenient. You can walk to many major attractions such as Parliament, the London Eye, and the National Gallery. It is also very convenient to take the subway. The interior decoration of the hotel is very unique and new. The lobby staff are warm and courteous, but the logistics staff are deducted for their performance. They often leave out towels after cleaning the room. They look impatient when delivering food (I don’t know if it’s because of the lack of tipping). They provide WhatsApp contact but the reply is very slow.

The location of this hotel is very good. It is within walking distance of Whitehall. Opposite the hotel is the Department of Energy. Next to it is Charing Cross. It is very close to everything. I booked a terrace room and noted that two adults and one child were available. When I arrived at the hotel, they said that the room could not accommodate three people and I had to book two rooms? ? ? I said I had noted it and the order was approved. The hotel said that the room was too small to accommodate three people, even if I paid more (later it seemed that the room was very large). We had to book two rooms for more than 8k. Later, under the coordination of Ctrip, we booked two connecting rooms, and Ctrip also made up the difference. The room was really large in this area (see picture). I don’t understand the hotel, but my impression of Ctrip has really increased. Now I must use Ctrip when booking a hotel. Later, I extended my stay for two days. This time, the hotel said that three people could stay in one room 🙂 It’s really a changeable hotel. [Service]: The front desk service is quite poor. On the first day, there was an Asian non-Chinese person. He was very wooden and did not show any empathy for the travelers who were already very tired but could not check in. His voice was like a mosquito, hey. When I paid the deposit by credit card, I tried to swipe it twice, but my credit card received an email reminder that I had paid more than 500 euros (more than 4,000 yuan). Then the front desk said it was impossible, and then I went in and asked the finance department for about 10 minutes and they said that the payment was indeed made. I was really speechless. Later, when I checked out and extended my stay, I was asked for my credit card information again. When my credit card was taken away for a short time, I was really worried because I was afraid that they would steal it. In short, although it is a long-established luxury hotel, the front desk and concierge are very difficult to describe and unprofessional. The people in the engineering department are very good. They came to help fix something in the room. Their attitude and service are also good. This is the only service staff who felt proactive and enthusiastic during the few days I stayed. [Restaurant]: I had a buffet breakfast for one day. I chose an English breakfast for 40 pounds. It was okay. The taste was satisfactory. In the next few days, I had breakfast at Caffe Concerto next door, facing the theater. It was really great, but the portion was too large. Don't order too much. [Hygiene]: The hygiene is fine, very clean, and the facilities are also very good. The two-room family room is expensive but it is indeed very comfortable to live in.

The service was good, the hotel is small, but maybe that's London.

服務一般！傳統酒店

The service is good, the location is also very good, it is convenient to go anywhere, the facilities are complete, the bathroom is large, and there is heating, but the water in the basin is not very good, it is very slow, it must be very congested! Breakfast is semi-self-service, there is a menu that can be ordered extra, omelette is my favorite every day, although the room is not big, but the bed is 1.8 meters, which is enough for two people! The whole hotel is very tasteful!

Very good hotel, great location, new interior decoration, stayed for a week, very comfortable