Great Scotland Yard Hotel, Part of Hyatt

位置好 早餐一般

環境和地理位置都挺好的，但是收了我300英鎊的按金至今未退還，已經追問酒店一次了，還是未到帳。

Of course, English 5* (London ones for sure) are equivalent to 4* in the generally accepted sense. The fact that at breakfast they ask every time "is everything okay" and once a day they come into the room to check "how are you" - the hotel does not become better, they just distract you from your rest. And all these are little things of the British mentality, I understand) The extravaganza happened upon check-out: they told me that I had not paid the bill at the hotel bar. I objected that I paid for water and coffee in cash on the spot. In response - we do not accept payment, we write it down to the room. Well, what then: bring a signed check))) They bring it. And lo and behold - the signature is mine, it does not even resemble my first or last name. Bring a sample from the check-in. Well? And now I went to the station, and you pick up the recordings from the cameras and watch how the bartender with a hairdo rats under your nose! After 15 minutes the score came zero, to be fair. But keep in mind.

The service is also very good. The room is small. There are only a few breakfast items, but you can feel that the service staff and the chef are preparing them for us with care. The service staff are also very good. It seems that there is a horse farm next to the hotel, and the knights will ride to St. James Park every day. It is very close to Embankment Station, Charing Cross Station, and the National Gallery. I will book it again in the future.

The location of this hotel is very good. It is within walking distance of Whitehall. Opposite the hotel is the Department of Energy. Next to it is Charing Cross. It is very close to everything. I booked a terrace room and noted that two adults and one child were available. When I arrived at the hotel, they said that the room could not accommodate three people and I had to book two rooms? ? ? I said I had noted it and the order was approved. The hotel said that the room was too small to accommodate three people, even if I paid more (later it seemed that the room was very large). We had to book two rooms for more than 8k. Later, under the coordination of Ctrip, we booked two connecting rooms, and Ctrip also made up the difference. The room was really large in this area (see picture). I don’t understand the hotel, but my impression of Ctrip has really increased. Now I must use Ctrip when booking a hotel. Later, I extended my stay for two days. This time, the hotel said that three people could stay in one room 🙂 It’s really a changeable hotel. [Service]: The front desk service is quite poor. On the first day, there was an Asian non-Chinese person. He was very wooden and did not show any empathy for the travelers who were already very tired but could not check in. His voice was like a mosquito, hey. When I paid the deposit by credit card, I tried to swipe it twice, but my credit card received an email reminder that I had paid more than 500 euros (more than 4,000 yuan). Then the front desk said it was impossible, and then I went in and asked the finance department for about 10 minutes and they said that the payment was indeed made. I was really speechless. Later, when I checked out and extended my stay, I was asked for my credit card information again. When my credit card was taken away for a short time, I was really worried because I was afraid that they would steal it. In short, although it is a long-established luxury hotel, the front desk and concierge are very difficult to describe and unprofessional. The people in the engineering department are very good. They came to help fix something in the room. Their attitude and service are also good. This is the only service staff who felt proactive and enthusiastic during the few days I stayed. [Restaurant]: I had a buffet breakfast for one day. I chose an English breakfast for 40 pounds. It was okay. The taste was satisfactory. In the next few days, I had breakfast at Caffe Concerto next door, facing the theater. It was really great, but the portion was too large. Don't order too much. [Hygiene]: The hygiene is fine, very clean, and the facilities are also very good. The two-room family room is expensive but it is indeed very comfortable to live in.

The service was good, the hotel is small, but maybe that's London.