Sloane Place

When I checked into the room on Monday 9 June, My first impression was shock at how small and filthy it was, with stained carpets and chipped furniture. Then I saw that the loo was full of feces. Yes completely full. I was trying to come to terms with these two facts, when the power tools started loudly with noise surrounding the room. Construction going on all around the room and they had not told me this… it was loud and disruptive. It is standard practice to: Warn guests that the hotel is under construction before they arrive. Clean the loos. Charge for rooms according to size and standards (£400 a night is not the right charge for tiny stained and filthy rooms) Place a hold on a credit card but not charge in advance unless the client is paying for an advance charge room (with the accompanying discount) Let people cancel on 24 hours notice when that is the fare they paid for.. And that does not mean keeping their money under the above circumstances. The hotel charged me in advance and without warning over £2000 more than a week before I was due to check in … I had not bought a pay in advance reservation, but a fully flexible one with a 24 hour cancellation policy. I first tried to give 24 hours notice that I would leave on Tuesday, But when I met with the manager on duty, he said he had no authority but to charge me this entire 5 day amount, because I had already checked in. How perverse. Also why have a manager with no discretion? In fact, I did not even stay for the 24 hours, but left immediately as I didn’t feel safe in that hotel. So i have now not only been double charged for Monday night — as I could not stay there and had to find another hotel— but they continue to hold over £2k of my money on Amex. The fact that no one from management has written me back since Monday or suggested any resolution, is also a disgrace.

We started in a double room but only suitable for a sole traveler, very small. After changing to a king room it was great. Walkable to plenty of restaurants and the tube. Great location and friendly staff. The breakfast is also very good. I would recommend this hotel. Quite an expensive area though.If you head out of town to eat, you will find the prices more affordable.

Had a lovely overnight stay at this hotel. Staff very friendly and helpful. Rooms fresh, bright and clean. Perfect location.

God belligenhed, små værelser Meget små værelser og kun en elevator virkede alle 4 dage. God belligenhed. Service var rigtig god

Great Hotel such comfy mattress Most comfortable bed ever. Best pillows. Attentive staff. Great location as 5 min walk Sloane Square station. Great breakfast. Well worth paying breakfast. Get starter such croissant and main with juice and coffee I just wish it had lounge room to relax in as that was what was missing.