Number Sixteen, Firmdale Hotels

it's been a while, since I work less in London now, but remains my favourite place in London to stay. Close to where we used to live in Chelsea, a feeling that I have come home. Annual weekend trip with my daughter. Heaven as ever. Glorious rooms, faboulous bed and bedding and amazingly quiet given its proximity to South Ken tube, sleep guaranteed. Breakfast superb. All British breakfast tables have the same menu - what marks out the excellent is the quality of the ingredients and the skill and care of the chef. But . . . . saving the best till last . . . the staff. They are amazing. It is hard to be offered a true 'welcome back' unless the staff were here last time you visited. Here they are, they are clearly Firmdale No. 16 people, they are outstandingly professional and helpful. I love it.

Having stayed at Firmdale Hotels before, I absolutely love the feeling that you are not staying in a big corporate hotel, but instead a lovely warm and inviting home from home. The hotel is in a great location just minutes from South Kensington High Street and the rooms are very comfortable. There were a few niggles which irked us a bit and don't understand why hotels don't get this right which sadly makes me question if we would come back again given other options in London. For the prices charged you need to be on your A game at all times. (1) no tea or coffee facilities in the room. Nearly £7 just to ask for a pot of tea sent to the room and even more miffed when the hotel tried to charge a service charge on top. why not just have a kettle in the room? (2) A small 24hr menu which is fine in a hotel of this size but a lot of 'not sure we have any food / staff have left for the night' comments when we tried to order something at 11pm. You either have a menu and a service or you don't. (3) Security Box not working.and whilst the room was lovely, it is starting to look a little dated vs latest designs - great 15 years ago but again so many hotels are now catching up. This is not meant to be a negative review as I am sure people visiting will all love what is a great hotel but a reminder to firmdale that you can't take things for granted and small things like this matter.

Boutique Hotel At It’s Finest. Very sophisticated cozy hotel in a great neighborhood. Each time we visit the experience only gets better.

Family stay Amazing stay, attentive staff and our first trip with our little girl. They treated her wonderfully and would highly recommend