Guest User
August 25, 2024
Remind all Chinese people not to book this hotel! I booked a hotel in London for my son for 5 days from August 14th to 19th. I saw that the location of this hotel was relatively cheap, so I made the reservation.
After my son arrived at the store, he immediately discovered the following unacceptable problems: the stains on the towels and bath towels were not cleaned at all; when he opened the bed cover, he saw that the hygiene had not been cleaned at all, with traces of previous personnel remaining, and there were still a lot of hairs on the sheets. , and also has a distinct odor. My son tried to negotiate with the front desk and asked to change the room, at least change the sheets, bath towels and towels. He checked in at 4pm and stayed until 8pm. No one was found and the problem was not solved. I had no choice but to temporarily book another hotel at a high price. My son left the key and checked into the new hotel. I requested early check-out online that day, and Ctrip negotiated with the hotel for the next 10 days to no avail.
My biggest problem was that I didn't read the reviews of previous guests and booked this hotel despite its extremely low rating, which caused my son's biggest pain point during his trip and my financial losses.
A lesson learned from the past, please wake up! ! !
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