The London Pembury Hotel

Desperate to find a bed for the night as our previous hotel which we booked in months advance for an event, cancelled the booking without telling us and only found out as we turned up. We was charged £180 for a room which is a shoe box, bed sheets were filthy there was a finger nail on on bed. The bathroom is tiny there no ventilation there is an extractor fan but no switch and has dust so thick it obvs hasn't been used it like ever. You can barely shut the door you have to physically sit on the toilet before u can shut the door behind you. It's so hot it the rooms but not air con or air flow as the windows hardly open. Only a main light no bed side lamp, Minimal cheap furniture as there's no room for anything else. Absolute joke and to top it off we went through 6 key cards because when we got the first one it wouldn't open the door and when we got back from a long walk from the stadium and up all the stairs our cards wouldn't work again. Honestly ***, coming up the stairs we actually saw a family leave becausw they couldn't physical stay in the room and there's another couple arguing next door as the bloke wants tomleave its that bad. The hotel itself looks like a building site as there's wood in corridors and walls that haven't been finished painting and doors and all scribbled on.

Avoid this hotel at all costs. In the space of 20 minutes, I caught two cockroaches in my tiny room, and watched a mouse scuttle across the floor and hide behind my radiator. A look under the tiny bed revealed two mousetraps, so obviously management are aware. I complained to reception and, to their credit, they moved me to a cleaner room where I luckily had no extra "visitors", but I still slept terribly. At check-in, I'd asked to not be served breakfast because I had brought some with me. But this didn't stop two maids banging on my door whilst I was in the shower at 7:30, trying to foist a breakfast on me. They seemed genuinely perplexed when I refused even their coffee. Other points: - TV didn't work in the first room. - Overpowering smell of air freshener in the lobby. - The walls are super thin. I stayed one night on business, the only hotel in the area that was in budget for my employer, but it still cost £120-a-night. Had it been my own money, I'd have walked out.

The room was not as advertised in the pictures. No plug sockets by the bed, at other side of the room by the door and desk, the light switch was by the door, should definitely be one by the bed also, no toiletries provided in bathroom as advertised in pics. A desk is provided but no chair to sit down to dry your hair. Tea/Coffee facilities are fine maybe some biscuits to go with them, after a long day travelling. A hot breakfast would have been nice in morning. Also was very loud with people shouting and roaring and doors banging at all hours of the night. After a long day of travelling I got hardly any sleep.

If I could give this hotel zero stars, I would. Single rooms are very small, beds are extremely uncomfortable, you can feel the iron in the bed. Neither the door nor the windows nor walls are soundproof and you can hear all the sounds from the room. their heaters are not working in december. I believe that nobody wants to stay in a cold hotel. I also noticed that sometimes they leave the back door of the hotel open, unfortunately the hotel is not secure too.

Wish we had read all the reviews upfront, not only the 'good' ones on booking. This was the most horrible hotel experience ever. During day, or during only one overnight stay, you might not notice, cause they only come out at night and you might miss them. Although, there IS this constant, awfully damp smell of sewers throughout corridors and bathrooms. We changed 3 rooms. First one smelled awful, the other 2 had roaches. A second one also had these very small bathroom bugs, that look like termites, and also run around the room during night time. There's nothing they can do to refund you, but you should ask the manager. The manager doesn't work weekends, your bad if you spotted them on Sunday. So try not to look around the room on weekends. Or even better, don't EVER, EVER EVER stay there. We surely won't do it again.