The Connaught, Maybourne Hotel Collection

The hotel excels in service, offering an exceptional breakfast and elegant, well-appointed rooms. Its prime location in Mayfair provides easy access to shops and dining. However, some may find the price high.

I recently dined at The Connaught’s esteemed restaurant with my mother, hoping for an exceptional experience to mark my birthday and explore what would have been our potential stay at your hotel during our upcoming London trip. While the dinner met our expectations for a high-end establishment, the subsequent treatment we received left us deeply disappointed and reconsidering any future visits. After finishing our meal and expressing interest in seeing the first floor of the hotel—a reasonable request given our plans to stay at The Connaught in just two weeks—we were approached by an employee who publicly humiliated us. We were rudely told to leave the premises because “non-guests” are not permitted beyond the restaurant area. This confrontation was not only demeaning but was made worse by being done in full view of other guests and staff, leaving us embarrassed and shocked at the level of disregard shown. Is this truly the standard of hospitality The Connaught prides itself on? To have a paying customer, who has just left a substantial amount in your restaurant, be treated as though they are trespassing is unacceptable. I expect better from a place with your storied reputation and high prices. The lack of courtesy and tact from your staff raises serious concerns about the quality of service guests can expect. We are now seriously reconsidering our plans to stay at The Connaught during our upcoming visit to London. Word of mouth travels quickly, and it would be a shame if this experience becomes the lasting impression of what is otherwise considered a premier destination. I sincerely hope you will take immediate steps to ensure no other patrons are subjected to such disrespectful and dismissive treatment.