Park Hyatt London River Thames

There is no service that Park Hyatt should have. The hair dryer in the room blows cold air. I told the staff and asked for a new hair dryer. After 20 minutes, no new one was delivered. My hair was wet in the middle of winter and I waited for almost half an hour. When it was finally delivered, it still blew cold air!! For such service, they even charged a service fee when checking out! I also stayed at the InterContinental Park Lane during this trip to the UK. The service was better than Park Hyatt and the location was better than Park Hyatt. Bad review for Park Hyatt!!

The hotel is located in a relatively quiet place, and there are not many living circles around. They are all high-end apartments, so it is very difficult to get a taxi. The service of the hotel is hard to describe. During the day, there are white and Asian people. It is no different from the ordinary Park Hyatt Hotel. At night, it changes to Indian people, which is terrible. The air conditioner is broken. I called for an hour to urge them to repair it, but they didn’t come to repair it. In the end, I went to the front desk to argue. The same Indian manager was on duty every night. The air conditioner was broken, and the room was changed the next day. As a result, I caught a cold passively. It was very cold in the UK in January. Because the room heating was only 24 degrees at most, I was seriously ill in the next few days and forced to travel. The price and service are completely mismatched. Since I was traveling with my family for the New Year, I was rushing to the attractions during the day and didn’t stay in the hotel for too long. When I checked out, I was asked to charge a service fee, which I refused. Later, a staff member communicated with me and made a goodwill gesture. But this feeling of mending the fold after the sheep have been lost did not bring me comfort. Overall, I was still very disappointed with this Park Hyatt Hotel. The only thing that touched me was the service of the doorman, a Korean staff member, who walked very far to help us call a taxi. However, it also proved that the hotel was unwilling to even come with a taxi.

New but average location

The pool is great! Exclusive. A new hotel with a bit of a smell

I stayed here about three weeks after it opened. Although some aspects of the operation were still to be established, the staff were all kind and hardworking, and I felt comfortable there. I look forward to staying here again once operations have settled down.