Guest User
December 30, 2024
We arrived at 13:15 pm waited in line to check inn got to the desk and the team member passed us onto someone else and walked away. Check inn was average at best had to ask to book dinner, breakfast and associated meal deals, nothing offered. Room was fantastic no problem at all then the bar!! Waited 40 minutes then decided to leave and find an alternative place to eat and drink!! No-one came to serve us at the bar. Dinner booked for 5pm, arrived and restaurant wasn't set up. Tried to order fish and chips and a steak, after 10 minutes informed that fish and chips were unavailable, ordered beef and ale pie,5 minutes later informed that this was also unavailable so ordered a medium rare mixed grill and a blue steak. 30 minutes later good arrived and the mixed grill was well done and my blue steak was medium well. Ordered dessert (ice cream sundae) when it arrived the ice cream was full of crystals as if it had defrosted and had been re-frozen!!!!! Overall a dreadful experience