The Fountain Hotel

Great night Owner was great and room was nice.

We had a cheap stay in London. The hotel was oK. The rooms were a bit small, but clean and comfortable and we had a good sleep. It was cleaned every day. Although there was a pub in the house, our room was very quiet and there were no noises. The front desk was inside the pub we didn't go. The surrounding was a bit dirty, but it was only 10 minutes walk to the next underground station and then the trip to the city center was quick. It was good, that there were cheap places to eat nearby and a supermarket nearby.

Probably best avoided

Location: dirty and extremely unsafe. This place doesn't deserve to be called a hotel. Avoid it at all costs! I booked this hotel for three nights. The neighborhood is horrible, and the room and bathroom were filthy. There were yellow stains on the shower floor, and the bed sheets and towels looked very old. Fortunately, I brought my own bed sheets and towels. But that’s not all. Around 2 AM, I was jolted awake by the sound of someone throwing stones at my window and shouting, ‘Open the door! I brought you cake.' I was just shocked. Then, they broke in by smashing the glass on the front door, yelling in the corridor where my room was located right behind my door. I was utterly terrified and stayed behind my door and trying not to make any noise, waiting for the intruder to leave. The place itself is far from ideal, but I hadn’t planned to complain until this horrifying incident occurred. This is the worst hotel experience I’ve ever had. I was unsure if the person would return, which added to my distress. I have attached photos of the broken door taken the morning after the incident. It's unbelievable that the property management did not react until two days later with a short message saying "sorry about the inconvenience," as if such a life-threatening issue hadn't happened at all! This place doesn't deserve to be called a hotel! It is unbelievable that neither the hotel and nor the famous platform through which I booked are helping with my request for refund! After multiple calls and messages, still no refund whatsoever!

I previously left a review expressing my concerns about the safety at this establishment. I have attached photos of the broken door, which I took the morning after the incident. Additionally, I want to emphasize that the room door wasn’t very sturdy either. If I had been even more unlucky, the intruder could have easily broken it as well. If you want to have a safe trip, just avoid this place.