Hotels near Blackheath station, London

I was looking forward to the stay. However when I arrived on Thursday, 16th May around 9:00PM I was told by both receptionists that I had two rooms booked when only one was booked. I booked twice through another party and cancelled both and showed this to them on the app, clearly showing cancellations. They weren't really interested and said it was not their problem but mine! The said that I would be charged a no-show fee after midnight for the room, which would be about £300. I told them several times that I had proof of cancellation but they did not accept this. The told me to call the agents myself and sort it out. I had to send a message and call the agents at this time of night. Fortunately the agency was extremely helpful and said emails had been sent to the property indicating the cancellations and not to worry (unlike the two girls at reception). They then promised to contact the hotel directly and inform them. About 20 mins after sorting it out, the duty manager called me and said that it was sorted, I told them I had already sorted it myself after being told to by those two girls at reception. So it looked like the oversight was the hotel itself, not me, nor the agency. The agency also tried to call them to speak about the issue but nobody picked up the phone, even though there were two on duty and it was quiet. NOT the nicest or friendliest welcome to a hotel at all!! Aside from this, the room had a great view from the 25th floor, bed was not very comfortable and small. Staff were mostly nice, but some were miserable. All the other reception staff we spoke to were lovely. Breakfast was alright. Best thing about the hotel is the views really. I think if I hadn't had such an uncaring welcome, it wouldn't have tarnished my overall view.

As I was working at a convention at Excel this weekend this hotel is certainly perfectly situated within a 3 min walk. I arrived Friday evening and was met with a completely soulless and uninspired welcome. The room (I was on the 9th floor) was spacious and certainly clean on arrival. I've stayed in several Novotel's recently, but the design here again is lacking in any individuality and feels very oppressive. A large bathroom, lighting was adequate, and for some odd reason the designer felt there was a priority for an electric opaque panel that could allow your guest to watch you shower if they wanted?! Thankfully I was alone, i wouldn't have wanted to share as every time the bathroom is in use the entire room lights up as the light bleeds through the floor to ceiling panel. The bathroom seemed lacking in any toiletries, and had nothing in the shower cubicle so I had to use the hand soap (I normally pack my own but other experiences in this chain gave sufficient toiletry options). In the morning I discovered the drain was blocked and so I partially flooded the bathroom as I hadn't fully noticed, it took nearly 10 minutes for the water to eventually run away. A call to reception got this fixed for my return that evening. Frustratingly as a tea drinker I am always baffled as to how coffee drinkers get so many options, but I only get 2 satchets of breakfast tea. Prob in 7/10 hotels I now stay in housekeeping always fail to acknowledge that I have only drunk tea and don't bother to replenish, something I only discovered as I woke up at 5am. Is it really that hard when they have replaced the milk? My room was warm upon arrival, so I dialled the control off. I woke several times in the morning due to the heat, opening the window made little difference as there is no air flow and just the sound of outside units whirring. I turned the control off but it made no difference and after a weekend its stifling, not helped when housekeeping leave the mirror light on which generates yet more heat. The bar was a miserable experience, the staff are completely unwelcoming, barely speak to you, don't listen to your order and seem unable to even acknowledge you. 2 friends came to meet me on Saturday night and had the same experience so we opted to go to another hotel bar for drinks and food instead. On arrival I had asked for the wine list/bar menu, but was told what I was given was completely outdated and incorrect...so why is it not replaced? Breakfast was OK, again just lacking in any form of customer engagement. All in all it was a functional space with a comfy bed but in this area it comes at a premium. It's a spacious hotel that just lacks any warmth, either in the decor OR in the customer interaction from the staff. I stay in several of the other chain's hotels up and down the country so was a little surprised by this experience, I won't be staying here again on my next visit to Excel.

The entire staff at this location has gone above and beyond to make our stay of 8 nights so memorable for my first visit to this lovely city. Flor greeted us every morning with such a warm smile and heartfelt “Good Morning” and always asked about our day before and what we were doing today. The walk to the Whitechapel tube stop was very short and access to the bus station was just across the street. Two grocery stores and several fast food restaurants within the area. I would recommend this hotel to anyone!

Absolutely amazing visit for my Girlfriends Birthday. The team really went to town organising an amazing room with balloons and cholocates. The check in team were soo friendly and even let us leave our bags early before we checked in to allow us to go out for lunch. Absolutely incredible stay, I can’t wait to book my next visit. The spa facilities were amazing the the swimming pool was very clean and fresh towels provided. I couldn’t recommend this hotel enough. Thank you soo much, you made our stay very special.

#lovelockeliving As per usual another comment stay at my second home away from home It don’t matter which live I stay at it’s always chilled I love the monthly love they show and arrange things to do like yoga meditation drinks meet up buckles mezzanine x family spirit But lemon is by far the favourite did me ( it’s not also pronounce as the fruit lemon so tot that’s how I call it.. it pronounce “lay-mon” lol

Excellent location next to Towerhill underground station. A short walk to the Tower of London and surrounding attractions. The buffet breakdast is really good in terms of choices and quality of food. The gym is well-equipped, and the indoor swimming is big. It's a pity we didn't have time to enjoy those facilities. We like the room's windows that can be opened. We let in fresh cold air at night and were able to sleep really well.

Pros: Location- very convenient, food all around, walk abit further 15-30 Mins), you can get to Spitalfields or across the river with even more options! Size: - fantastic by London standards. Staff: were mostly helpful! Helped me to arrange for transport to Heathrow which turned out cheaper than booking an addison lee by myself Cons: Stayed here on a biz trip for a week, and I wouldn't consider this a good business hotel for the following reasons: Laundry: had to make the booking on an app by myself, drop it and collect it at the reception. Not a big problem considering the cost saved but would have been good if the hotel offered a fuss free option for business travelers (wouldn't have minded paying more to be honest) Room service: had to order and make payment through the app too, unlike other hotels that you just order and settle on checkout. everything seemed a bit ”self-service” and not as convenient as i had hoped for Breakfast: Manager refused to provide a take away cup/box and let me grab a coffee/ croissant to go. Insisted the only way I could have my breakfast was to sit there though i explained i had an early morning meeting to get to. Have never had this issue on business trips at other hotels, and for this reason, would not recommend for any business travelers. Rooms: could be cleaner but perhaps just a sign of age . edges of the shelf was chipped, shower screen had mold, the wall in front of the toilet bowl looked dirty.

Amazing hotel, wonderful service and spectacular views of tower bridge and the Tower of London. Spent half of our stay staring out the window in awe. The corridors are a Bit like a rabbit warren but when you get to the suites - wow! We were blown away. Incredibly clean (and I have very high standards) - it was like we were the first guests to stay! You can feel the underground slightly but not enough to disturb our sleep or our stay. Great location and incredibly friendly staff that upgraded us -Thank you So much! Wouldn’t hesitate to return or recommend A++++

The English breakfast is good. Hotel facilities are average and cannot compare those of Indigo in China. It is like a 3.5-star hotel. The price is really high. Transportation is very convenient. It's very close to the Tower of London and the London Bridge.

Have stayed in a HIE before so checked how close this was to the ABBA arena and saw it was only about 15 minutes walk away. Arrived just after 2.00pm and room was ready. Check in efficient and polite - room was clean and had everything needed for a one night stay or even more. Tea and coffee making equipment and supplies provided, iron and ironing board, room safe and sufficient hangers. Had a drink in bar before heading out then another when we returned. Lots of fellow concert attendees to chat to! Breakfast more than adequate. Although we don’t usually have the hot food, the fruit compote and yogurt were delicious and there was plenty of choice of other things. All the staff were extremely pleasant and everywhere we saw was clean. We were very glad we had chosen to stay here. Would definitely recommend. Excellent value for money.