Guest User
September 13, 2024
Hi, I recently visited the fern with my family. I booked the Hazel Suite via Makemytrip. After I booked I happened to check reviews in Google and was a little skeptical about the booking, so I immediately emailed them. They were quick to respond and informed me that whatever issues have been mentioned on reviews have been fixed and I needn't worry about my stay. I must say the stay was beyond my expectations, great staff, great property and great service. I travelled with a 2yr and 10yr old and it was just perfect for them Right from the reception staff to the cafe staff to housekeeping Everyone was amazing. Special mention for Luri, Nununi, Ajay, Omkar, Rohini, Kusum, Feli, and the Front Office Manager Akash, everyone took care of everything. It's amazing how they have employees from different states and everyone is just fantastic. a huge tha k you to everyone out there. I may have missed some names but everyone was just prompt and helpful. the rooms were clean, well maintained and spacious. Thank you again Just a suggestion only the the games room needs more maintenance.