Jalan Raya Kuta, Lombok, West Nusa Tenggara, 83117, IndonesiaView Hotel Details
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Matahari Inn Kuta Lombok Guest Reviews
4.1/5
Very Good
20 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.1
Service4.1
Cleanliness4.1
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All reviews(20)
Positive reviews(15)
Reviews with photos/video(4)
Negative reviews(2)
Anonymous User
Standard Double Room
Stayed in Mar 2024
Solo travelers
1 review
3.7/5
Posted on Mar 12, 2024
The place is centralised located at the heart of kuta lombok. Afew mins away from streets of cafe and very good restaurants. It is south in between west and east coast, just 30 mins drive from airport. The place is run down, in need of refreshing. The staff are extremely helpful and friendly.
Philip1604travels
Deluxe Room
Stayed in May 2024
Solo travelers
13 review
5.0/5
Outstanding
Posted on May 14, 2024
Great place and great location. Despite being something wrong with the booming inwas able to stay in another room. An upgrade even. Very clean place and very friendly staff.
Guest User
Deluxe Room
Stayed in Jul 2024
Couples
1 review
3.2/5
Posted on Jul 7, 2024
The Matahari Inn is definitely long past its prime! It was probably once a very good hotel, but it was simply not maintained and urgently needs a complete renovation!
The rooms are large and spacious, and the beds are also pleasantly large. However, you can see in the rooms that nothing has been renovated for a long time! Cracks in the tiles and the cleanliness is also rather below average! But this was still somewhat OK.
BUT the bathrooms are an absolute disgrace and it is actually impossible to rent rooms with bathrooms like that!
There were 3 couples of us, the same in all 3 rooms! All the fittings were rusty and corroded! In our bathroom the shower holder was broken, so the shower head always had to be held in our hand!
There was no soap at the sink, no glasses for the toothbrushes, and there was only one bath towel, no extra towel!
There was only one roll of toilet paper in the bathroom, no spare.
The staff is extremely friendly and helpful, but it is clear everywhere that the hotel management is absolutely inadequate!
When the rooms are "cleaned", only the beds are made, the bathroom is not cleaned at all!
At breakfast, the staff have to be repeatedly alerted when something is missing or finished! There were always enough service staff on hand, but no one checked independently whether everything was available.
The cups and especially the saucers were also very old and not inviting to drink your coffee from!
It is clear everywhere that the staff have not been trained and are not monitored or trained!
The junior manager told us that the hotel had been empty for 7 years and you can tell!
This hotel has so much potential as it is in an absolutely prime location, but as long as it is managed as it is currently, I can only say, never again!
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6/12
PacoL
Standard Double Room
Stayed in May 2024
Couples
4 review
5.0/5
Outstanding
Posted on May 26, 2024
Small Oasis in the heart of Kuta Lombock. Good location and service. Correct rooms. Laundry and motorcycle rental right here. Very friendly staff.
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Suguisaichedui826haoguigui
Honeymoon Studio Suite
Stayed in Sep 2024
Travel with friends
18 review
3.0/5
Posted on Oct 25, 2024
Apart from the location, other things... Do you believe that there are mice running around in the house in the middle of the night?
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Guest User
Deluxe Double Room
Stayed in Sep 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Sep 28, 2024
Staff reception
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Guest User
Stayed in Dec 2024
Solo travelers
1.0/5
Posted on Dec 19, 2024
Don't expect a response from them about any request after free cancellation period , i had to cancel my trip because them. I don't know about their room and.other service, please make sure you communicate about everything before free cancellation period
Guest User
Stayed in Nov 2024
Family
5.0/5
Outstanding
Posted on Nov 7, 2024
Good value in great position at bottom of Main Street. Everything close by and excellent transport provided on request. Great staff ! A nice quiet alternative with good amenities. Breakfast was only ok. We would definitely stay again. The young staff go out of their way to ensure you enjoy your stay. If you want 5 star go somewhere else but for the money this is spot on.
Guest User
Stayed in Aug 2024
Solo travelers
5.0/5
Outstanding
Posted on Aug 28, 2024
Really fantastic experience staying here. The rooms are comfortable and spacious, the pool area is such a lovely setting and perfect for relaxing all day. But the real standout is the staff and service. The staff make you feel like family and Amrin and his colleagues were very helpful with local travel tips, organising transport and insights into Lombok life. Would love to come back again.
Guest User
Stayed in Aug 2024
Couples
5.0/5
Outstanding
Posted on Aug 12, 2024
Really great place, super clean and the staff go above and beyond to ensure your stay is perfect. Bed was very very comfortable and the air con is super cold. Small fridge is in the room and the boys even sourced a kettle for me. Mini mart is next door. Many good restaurants are within a short walk. The pool is clean and well maintained for relaxing by.
Guest User
Stayed in Jul 2024
Other
3.0/5
Posted on Jul 28, 2024
Lovely but tired traditional hotel, in big need of upgrade. Standard tool very basic, no toilet paper or soap, fridge not on. Price doesn’t match product. Breakfast worst ever. Good location. Would not stay again in this room others may be better
Guest User
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 1, 2024
Amazibg place ! Very ckean very Nice all is wonderful ! Swimming pool garden room bed bathroom breakfast ! And all personnal is very very Nice 🥰🥰🥰🥰you must be here !in safe when you are an alone Woman
Guest User
Stayed in Nov 2023
Couples
4.0/5
Very Good
Posted on Nov 19, 2023
We stayed 2 nights at Matahari Inn and were satisfied with the stay. The place is well located in the center of Kuta Lombok and with a maximum of 5 minutes' walk to Kuta Beach. The staff was very friendly and accommodating. The room was ok but a more thorough cleaning could be needed. There was air conditioning and it worked. The bathroom was ok with plenty of water and an ok shower. The bedding was clean and the bed good. It is quiet and peaceful here. There was wifi that worked fine. The swimming pool is cozy and the water clean. The breakfast was excellent but eat early while it's hot. All in all we recommend this place.
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Guest User
Stayed in Aug 2023
Couples
5.0/5
Outstanding
Posted on Aug 21, 2023
We loved our stay at the Matahari Inn in Kuta Lombok. The Hotel is in a fantastic location just a short walk from the crossroads in the centre of the village with access to lots of great Restaurants, Cafés and Shops but set back from the road so it's peaceful at the same time. The accommodation is comfortable and clean and set in lovely gardens with a nice pool at the back which adds to the sense of tranquility. Our Deluxe room was spacious with quiet and effective AC, a nice bathroom with a shower and plenty of hot water at all times of the day or night. The rooms do not have a Fridge, TV or Kettle but tea and coffee is available any time from the Hotel's restaurant situated at the front of the property but they were kind enough to lend us a kettle so it is always good to ask if needed. The Staff are fantastic, friendly, efficient and helpful and Alec, the owner, is a very kind guy who invited all guests for a free dinner one evening which was very tasty. A nice varied al a carte breakfast is served in the restaurant and also Airport Transfer and Scooter hire is available. We hired an excellent new Yamaha for 70K a day which is a great way of reaching the better beaches and exploring the lovely countryside nearby. All in all I would highly recommend a stay here as it's a friendly, affordable and excellently located property in buzzing Kuta Lombok.
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Guest User
Stayed in Jun 2024
Family
1.0/5
Posted on Jun 6, 2024
Friendly staff, good location but old and dirty room, with holes in the doors and walls, to the point that it can ruin a holiday. Breakfast is quite minimal with little choice and little quantity. The facility is surrounded by some tall concrete buildings.