Puffers Inn

Absolutely Atrocious. Tristine the land lord is unacceptably rude & insulted me in front of my daughter in the reception. Footage on the CTTV is the evidence as well as my experience. Room was unacceptable, had cobwebs & spiders. The panel on top of the bathroom was surely but slowly breaking apart. The drawers in the bathroom were very old & breaking apart, it was hard to manage due to old wood & rusty screws. The carpet in the floor was lifting & had spikes under it which caused a health & safety hazard towards my 1 year old daughter & I. We had no professional privacy boundary by Tristine & was unprofessionally invaded. She treated certain guest by what she thought about them which was discrimination & this is all on the CCTV footage in the reception. Would never recommend this place to anyone that’s thinking to stay longer than 3 days!

You may find better rooms elsewhere but you won’t find better service. Ashley was absolutely lovely. From the moment we walked into the office she had a big smile on. Any question or request my wife or I asked of her she answered without a fuss. Cleaning staff came through everyday, as we are coffee *******, that was a big plus. Grounds were beautiful and peaceful. We loved being in an environment where kids were all playing together. Was a home away from home

The reception was so lovely and welcoming. The room had a separate Bedroom, and 2 single beds as we were 3 separate adults and was good to have a separate kitchen and table and chairs which gave us more space. We had a beautiful homemade breakfast. Who doesn't love bacon and poached eggs with toast. Yum. Beautiful pool and a separate spa. It is located right on the highway for easy access. Thank you Guys.

We were comfortable in our room. It was all we needed for the night. Thank you to the host

Close to my Qld property

If I could give 0 stars I would My partner and I booked a room here for New Year’s Eve. Everything started fine, bit of confusion with the aircon but we figured it out. Then my partner and I got ready to go out for the night, coming in and out of the room to go for cigarettes, everything was working just fine. We went out to some pubs then came back to the motel at about 2:30am. Only to discover the key card wouldn’t unlock our door anymore. We tried everything we could including ringing the motel’s phone, ringing the doorbell, getting in contact with a different manager who couldn’t help us at the time. Nothing worked. So we were stuck outside in the freezing cold rain with no where to sleep or use the bathroom. We couldn’t even sleep in our car because the car keys were locked in the room with the rest of our stuff. My partner and I decided to camp outside of the reception building just waiting til 7am when the reception desk opens. Shivering and exhausted all we wanted was a hot shower and to sleep in the bed we paid for. At 5:30am the manager woke up and finally let us back into our room. She had no sympathy at all, no apologies, and had the audacity to blame us and say it was our fault for desensitising the magnet in the key card by having it next to a phone. Even though we explained the card was kept in a wallet which stayed in a separate pocket to a phone. We finally got our hot shower and got a few hours sleep before we had to be awake to tidy the room and be at the front desk for check out. We asked for a refund because of the horrible and scary experience we went through. We paid for a safe place to sleep and we only received that for 3 hours. The manager downright refused the full refund, and didn’t care that she caused her guests to have an awful experience. There were no signs or explanations that the key card could get desensitised when we arrived at the motel. The manager said it was common sense not to keep it near a phone and that we won’t get a refund because we should have known better. We explained how there was no after hours number we could contact and that security drove through the parking lot twice, seeing us camping outside the front desk and did nothing. To which we learned that the security guard has the managers personal number and could have easily contacted her and resolved the issue. An argument then ensued and we were kicked off the property. We have since been in contact with a lawyer to sue for breach of contract and to get compensation for this disgusting experience. We highly recommend you don’t stay here due to the lack of care and the absolutely horrible customer service. We want to make sure no one ever goes through what we did, no one should ever have to feel terrified, lost or alone when they paid for a safe place to sleep.