Holiday Inn Express Lodi

Normally I never place bad reviews since I have been using Trip Advisors for I think about 10 years (not sure how long but a long time) Our Family stayed here for a birthday party in Lodi, we booked 4 rooms. I have stayed here previously. Here's my complaint(s) 1. ***First time I booked directly through Hotel, paid bill and it I paid ADDITIONAL CHARGES for 1 day of $13.20 said they were RESORT FEES at end of receipt......Second time I did not get a final receipt as booked through Priceline, BUT UPON CHECKING OUT I SPECIFICALLY ASKED IF I WAS PAID IN FULL, clerk said I was PAID IN FULL and no balance was due, 2 days later I get a charge for $30.12, so called hotel manager, Alicia. She stated it is a CONVENIENCE FEE CHARGE for using their soaps, refrigerator, etc (WHAT... CHARGE FOR USING THEIR PRODUCTS IN THE ROOM?) . I said I was unaware of signing for this and was not advised so verbally. THEY SAID I INITIALED it on the bill ( but couldn't give me a copy)THERE IS A LAW CALLED SB478, which prohibits JUNK FEES FROM BEING CHARGED, I feel I was swindled these additional fees. 2. Pool was "closed". 3. BREAKFAST was good, BUT they ran out of food and had to wait for over 1/2 hour for more food (don't they know how many people are staying at their hotel and plan accordingly?). 4. Wanted our room cleaned on second day we stayed there, was told I had to let them know BEFORE 8:00 AM (did not advise of this also) and it was too late to get room cleaned, so no room cleaning on second day. 5. Washer/Dryer out of order ROOMS WERE CLEAN AND BED COMFORTABLE AND HOTEL CLERKS WERE NICE *** BELOW IS THE SMALL PRINT FOR MY 2024 BILL, but never got the 2025 copy of bill I requested. Tax and Fee Details 10.69% per night not included in rate effective 22 September, 2024 thru 23 September, 2024 ****12.60 USD per night NOT (hidden fee???) included in rate effective 22 September, 2024 thru 23 September, 2024

We had a very bad experience, the people in the front desk were not honest. They added extra charges without prior notification and showed a very bad attitude when we found out. Would never come back again!

Hotel is not very old, but already needs work. Doesn’t have a hot tub and breakfast ends at 9:00am. Don’t plan on staying here again.

Great place to rest and relax. Nice and clean. As a Holiday Inn regular it would be nice if they offered points to not use room service as they did in other properties and charging $15 a night for environmental whatever is interesting..........

The hotel was incredibly clean, and the staff was exceptionally friendly and helpful. The room was spacious and comfortable, with a very comfortable bed. Breakfast was very good too! Next time I’m in the area I would definitely stay in this hotel again!

The staff here was AMAZING! They were super helpful, understanding and friendly. They accommodated me with EVERYTHING I need it. Thank you so much!