2-Star Hotels in Lodares

We made the reservation online at about 11:30pm. We arrived about an hour later. Nobody was there. I called to their phone, and when they replied, they seemed surprised that someone had a reservation at 12:30am. They told me they'd meet us at the entrance in a moment, so we unloaded the car, and we waited in front of the main door while raining and freezing outside. They called 10 minutes later and told us they couldn't make it and that we found another place to stay for the night. They said they won't check anybody in after 11pm. This is unacceptable! Of they don't, why do they even have the option on their website or any travel website where they announce? Avoid at all costs! If they didn't have any problem leaving us without lodging at 12:30pm who knows what they're capable of to their customers.