Hotel Miramar

Nice view. Great locations! Breakfast has many options. It’s fresh and delicious.

I’m very dissatisfied with this stay. It is supposed to be a 4 star hotel but lacks! They definitely are on a budget as they treat guest like so… upon arrival (we arrived mid night as our package was love holidays) and got allocated a room on the 5th floor, the room was very tight and so warm and stuff and faced another building close. We tried to use the aircon but it blew only hot air and when we ask reception (which was a security guard only) he said come tomorrow at 8am. Are you joking? So you’re expected to wait the whole night to get an issue solved. Then we asked for a spare fan or something and they said they didn’t have any. The room had hairs on the bed when we ripped the sheets off and one of the towels too had a hair. We had a rough night. Add to this there wasn’t any water in the fridge . There wasn’t a kettle for tea or no teas or coffee or anything really in the room which for a four star you would think basic. Anyways the next day the lovely lady on reception was kind enough to upgrade us to a front facing room which was more comfortable and cooler. We were grateful. The breakfast was decent! The dinner was in another hotel down the street..also decent.. Now the part that I felt absolutely disgusted by.. On our last day there, we decided to have lunch at the restaurants in front on the street. I ordered the biriyani rice (why? I dunno as it was utter crap!) I complained and said it’s doesn’t taste right and got laughed at and he just said it’s not an Indian restaurant and walked away. Well why have it on your menu if you cook it like crap! I then complained again and the other waiter took it away.. but then they expected us to pay for it when I hadn’t even eaten it. Like two spoons and I was like nah it’s not right… I said I’m not paying for it and he went to call the manager who seemed to hide away and make him to do the dirty work.. he then came back and made me pay 10 euros from 17 euros …still a lot of money and wasted and what horrible customer service! Absolutely disgusting! I’m never going back here. Disgraceful! No good customer service..(except for the kind lady on reception … enough said..

We enjoyed a few lovely meals at your terrace with a nice view over the sea and the promenade. Very much appreciation for your Sicilian waitress, not only did gave us an excellent service and a nice smile, it was also impressive to see how much support she was for her colleagues. A real teamplayer. Hope to visit Miramar again soon.