Guest User
October 19, 2024
The first thing we encountered was the bus transfer from Barcelona which took approximately 2.5 hours. It then dropped us off a street away, which meant a 5 minute walk with suitcases. This is not a criticism of the hotel, the bus wasn’t allowed to drop us off at the hotel and merely just wanted to highlight the long transfer and suggest a private transfer if you can. The facade for the hotel is lovely, and the reception very clean and staff very helpful during check in. My Spanish is woeful, but the staff all spoke English so it wasn’t an issue. We were given instructions which fully explained the all inclusive entitlement and directed to our family room next to the mini golf course. The room has plenty of space, was clean and more importantly the air con worked perfectly! We were far enough away from the lounge, so noise wasn’t really an issue for us. The pools were amazing and although touching on the cold side, they weren’t that bad and were a great way to cool off. The inside pool was warm enough if the outside pool isn’t to your liking. The staff at the pool were all very friendly and the slides were fantastic. The snack bars were convenient and gave a very good variety of choice considering it was only for snacks. The kids ate there a few times instead of going for a full lunch. The bar staff were all very friendly and the drinks list for all inclusive was extensive enough. We even found a new drink.. crème de Catalan. Highly recommended! The food in the restaurant was great, with plenty of choice and a change of menu each meal. The staff tried hard to get you a drink when you sat down, but were sometimes a little slow. No complaints though, as it was only during very busy times and they were always friendly. The evening entertainment was okay… the animation team are amazing, I can’t actually believe their energy at times. The kids disco was a good way to get the younger ones involved, but I felt like they could have done something for the slightly older kids in the 10 to 15 years range? That said, the kids were happy enough to entertain themselves in the arcade. All in all, the staff at the hotel were great, the rooms were clean, the facilities fantastic and the food / drink were spot on! One bit of advice… if you’re child wants an inflatable toy for the pool, either shop around away from the front or just get one from families who are leaving to go home for free! Highly recommended