Ona Don Juan

The hotel was advertised as 4* but it definitely was not, we had to pay an additional €300 to have a family room as the standard rooms were surrounded by young, rude children running around knocking on doors and playing loud music, along with spitting over the balcony. They have a roof top bar, which is brilliant and Joel who runs that bar is the most kind and friendly member of staff but unfortunately it doesn’t open on the days advertised. Which should be Thursday-Sunday it was only open twice whilst we were there, which was the first Saturday and following Friday and they were the best 2 nights out of 10. The main bar is a nightmare with kids running wild that 1 of the coaches got pushed in the pool one night and snapped his arm so badly the ambulance had to come. They advertise non-alcoholic cocktails which my kids wanted but don’t actually sell them. The family pool is over run by the groups of kids that are unsupervised so younger kids cannot use it or they will be at risk of injury as they was hitting each other and trying to drown each other. When we were able to use the pool it was so dirty it was like they’ve never cleaned it! They don’t even have umbrellas to protect kids from the sun so we had to buy 1 and the sun loungers are flat plastic but the other pool that is unsuitable for families has sun loungers that are comfortable. The main pool near the bar is over ran with 18-30s and they were throwing chairs in the pool. The security just stands watching the lifts near reception which is pointless as the groups can then just act like wild animals. We had breakfast included in our price but we didn’t eat there because it was so disorganised and the food hot food was cold, so we then had to pay more money to eat out for breakfast. This hotel should not be advertised for families as it is more of a hostel for school kids to run wild. The staff were helpful and polite but the maids wouldn’t make the sofa bed for my daughter and we had to do this ourselves and never provided enough towels so we just kept asking. We also had to pay €200 to park the hire car in the hotel car park, if this was advertised on love holidays we wouldn’t of got a car. You can see the staff are fed up with the groups of kids and it could be a nice place if they stopped the football kids but still not 4* Our experience wasn’t as bad because the family rooms are out of the way.

I came to the reception to ask if my room was available because I was told that sometimes the rooms get cleaned and ready before 15h, in fact I saw some people getting their rooms. I asked politely Tetiana and she didn’t even respond but showed me with blank face and rude gesture on time, meaning 15h, as if I’m stupid, when I asked again she repeated. Both her and Nandy didn’t want to give me the name of the manager, I’m so disappointed and would never recommend this hotel with this RUDE stuff, in fact I’ll probably post about all this on my social medias so people don’t get scammed like I did. Hopefully the manager will reach out to me and I’ll get at least an apology