Tafarn Y Rhos

Guests appreciate the well-priced accommodation with comfortable rooms, exceptional breakfast, and central location. They praise the friendly staff and cleanliness. However, no specific disadvantages were mentioned.

Lets start with the good points. The food in the bar and breakfast is excellent. Service was also good. Now the bad poins. The temperature outside was minus 4 C, and the room had no heating. Actually, it does have a 'booster' system, whereby you press a button and the heat comes on for about 15 - 25 minutes, then goes off. If more heat is required, the button needs to be pressed again. I asked about this heating and was told there's nothing the management can do as I had already paid. It was the coldest hotel room I've ever stayed in! No way could I get up every few minutes to get some heat! The bathroom had no heat whatsoever! I asked for help, but nothing was offered. I was told the heating system was 'inherited' when the hotel was purchased. I suspect in the summer, there would be no problem. I asked the hotel for a refund of the room fee for one night as compensation, but received no reply. Bottom line, management should look at the heating arrangments, and at least offer a portable heater!

Very poor customer service. The attitude of the staff was so disappointing. Such a shame that so many young staff with no experience. No sign of any management to respond to concerns. Food was nice and good value for money. They need to try harder if they want people to return.