Tre-Ysgawen Hall & Spa

The spa facilities and swimming pool were highly praised. Guests appreciated the friendly and helpful staff. The breakfast quality and variety, including salmon, were also commended.

This hotel looks very grand on the pictures and from the outside when you pull up into the car park. The lobby is beautiful and well maintained but thats where the grandeur and cleanliness stops. Our room was very basic at £145 bb per night expensive for what it is, basic! The bed linen was stained and ripped in areas, the tea tray was dirty and the cups where used, there where water/damp stains all over the room, on the wallpaper, soft furnishing and curtains, there where dead flys and spiders on the windowsills and the windows were full of cobwebs and dirt. There was mascara and makeup stains on the curtains and chair. There was a lot of dust in the room. The bathroom was dirty and had black mould and pink soap scum on the tiles. The room (no9) had a constant humming noise which was very loud and was there all night long. I asked for a fan as there was no air-con and being summer the room was very warm, the fan arrived and looked like it had been stored in a cow shed for the last decade, dirty and rusty but it worked so I didnt complain. The went to reception to request a room change due to these issues and this was declined on the basis the hotel was fully booked. We didnt use the spa facilities as we had made other plans. The breakfast in the morning was good and in a lovely breakfast room, all the staff were friendly and helpful, Housekeeping must be poorly sighted because I would expect them to report any of these issues to management for attention because when I checked out and explained how awful the hotel room was and how poor our nights sleep was due to the noise the receptionist seemed genuinely surprised but sympathetic, There was no offer for part reimbursement for the poor cleanliness and poor quality sleep, no monies back was expected however given I showed the photos demonstrating how poor the room state was I would have expected my details to have been taken and to have been contacted by someone more senior who could provide an apology or explanation. I would avoid this place if you're looking for a luxury break. See pictures.

We were placed in an unhygienic room, not fit to stay in. (Room 19). No managers were contactable to assist. The junior staff available agreed it was unacceptable but couldn't put us in another room, so we were forced to leave. NO REFUND has yet been offered or paid. Our anniversary weekend was ruined.