When checking in to a hotel, be careful of the change of scenery. I booked a high-end room, but was downgraded. Figure 1 is a screenshot of the room reservation, and Figure 2 is the room arrangement after check-in. Very dishonest, and refused to apologize. It is even more difficult to understand that three orders were placed before and after, and I was asked to change rooms and move for three nights. What is even more bizarre and ridiculous is that the guest’s belongings were thrown away without authorization when the hotel room fee was fully paid and still in the stay. It is really a strange adventure in the history of hotel stays!
If I come to Llandudno again, the Imperial Hotel must be excluded from the choice. There are all kinds of mistakes. Although Ctrip customer service negotiated and compensated, the impression left by various bizarre problems is difficult to eliminate, and it is incredible that there was no apology from the hotel when I checked out after so many bizarre mistakes.
Of course, there is a blessing in disguise. Thanks to the poor service of the Imperial Hotel, we changed our itinerary and went to Chester to check in at the Chester Grosvenor Hotel in advance.
The two hotels have similar prices, but the service awareness, service level and hotel environment, hygiene, facilities, and catering are worlds apart.
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