The Empire Hotel & Spa

Almost nothing I could complain on. The hotel kept the traditional design which I really wanted to experience in such a nice city at Llandudno. Welsh Breakfast, welsh accent reception, English is not my first language and all come to the feeling of travelling. Waking up with great sun and breeze, also seagulls partying. I did actually read about the history of this family business with a booklet they provided. All rooms come with a name and they honor each staff with their names and picture on it. Great Experience!

Perfect location. Excellent staff. Excellent service.

An absolute gem of a hotel in an excellent location, close to the pier and main shopping streets of Llandudno. Food was fantastic and staff were very friendly and helpful to all our requirements.

Location excellent and such a well loved hotel by staff and management. Great having the outdoor pool and sunbathing area during this heatwave. Room a bit small but well maintained and spotlessly clean. We will visit again.

Have always wanted to stay here and my two night stay did not disappoint. The staff are so helpful and friendly even hunting down needle and thread when a button came off my jacket. I love the decor around the hotel especially the china on the dresser outside my room. Couple of minor gripes. The curtains in my room had two large stains on them which were a bit off-putting and I was surprised there was no bottled water or tissues in the rooms. Breakfast was really nice and there was a good choice. The owners should be really proud of their staff because they all very obviously care about what they do.

Had a midweek two night stay here. Helpful friendly staff. The rooms were serviced each day. Good choices for breakfast with efficient service. We had the evening dinner once which was decent value and although advertised as table d’hote had some good choices on there, with attentive servers. We used the spa/pool both days and it a quiet calm space, this can be found under the hotel reached by a spiral staircase(handrails and non slip surfaces). Comfortable lounge/bar area for relaxing or reading. The demographic of the clients when we stayed was mainly retired people.

The hotel.is really nice - the staff friendly, welcoming and attentive and the decor traditional and really well-kept. Room was clean with loads of wardrobe space and fridge, bed comfy and the breakfast (included) was very good. There seemed to be families of several generations who were repeat visitors and treated by the staff like friends rather than guests. The only reason why I give 4 stars and not 5 is because of the pool and spa area. The changing area isn't near, nor does it have direct access to the pool, the pool was quite cold and the button to activate the whirlpool is nowhere near the whirlpool. You also have to activate the sauna and it took so long to warm up we couldn't use it. The steam room however, was very good. Would I stay again?? If it was a bit less money (it was one of the most expensive hotels in Llandudno), without the pool and spa facilities, then yes.

Nice hotel good location breakfast was good the only thing i would say is that the room and bathroom could do with updating. Thoroughly enjoyed our stay would stay again.

This hotel is one of a kind - the history of the family business is wonderful and the 4th generation is continuing to invest in the hotel and continue to provide the 5* customer service that the Empire is famous for. They make you feel important and I do believe they value every customer. All the staff are so good at what they do. We Had a wonderful stay again and always look forward to staying here. The pool is lovely, the food exceptional, the service exemplary and the location perfect. We cannot fault any aspect of the hotel. It is the best in town and across the country in our opinion. Thanks for a wonderful stay and thanks to Kamil for taking our bags to the car and even helping to load them into the boot for us. This says it all about the hotel really; nothing too much trouble. See you again soon.