Seclusive Life Tianmu Lake Resort

環境：不愧為設計型酒店，雖體量不大，卻低調奢華，是我喜歡的新中式，又結合了園林之美，真的是一步一景，湖面開闊，空氣清新，坐在房間的院子裏看日出日落，這份平靜足矣！ 衞生：來之前對蚊蟲有過擔憂，這是環境好的必然結果，但實際上房間打掃的很乾凈，雖然在一樓也沒有看到小蟲，室外蚊子沒法避免，但房間一衹都沒，睡的很安心！ 餐食：這是我唯一覺得有些馬虎的地方，下午茶的甜點一般，早餐確實是少而精，但一天好，一天就差一點，紅薯沒熟，西點品質略差，咖啡做的也不專業。這種品質的酒店不該被這些小事拉垮。 服務：服務還可以，特別是拿行理的伯伯和打掃的阿姨特別好。 是會再次下榻的酒店！

The balcony on the second floor has a half garden view and a half lake view. The toiletries set is the Apelles Nigella series that I personally like, and is equipped with a Dyson hair dryer. Breakfast is served at 10 o'clock on weekdays, but it will be delayed to 10:30 on weekends and holidays, which is very friendly to holiday guests who want to sleep a little longer. The hotel covers a small area and has free small activities such as copying scriptures, lacquer fans, making coffee, and cycling. There are small attractions such as Baoen Temple, Fangsuo Cultural Village, and Guilin Village nearby. Among them, I met several families on the lawn of Guilin Village having picnics and barbecues under the canopy. There are also farmhouse restaurants and wood-fired pizza restaurants in the village.

酒店的環境沒話説，幽靜景色好。但是有一説一，服務真的不太行，我們是攜程定的連住兩晚的套餐，包含了一份雙人湖畔下午茶。週五晚上我們開到酒店是將近七點，酒店前台沒有人接待，還是我們自己摸索着找停車場，停好車再找到酒店前台，酒店套餐裏包含的下午茶，也沒有跟我們有任何提醒，我們帶着娃，娃還小，酒店的所有活動也都沒參加，但是雙人下午茶既然包含在房券裏，作為服務員不應該提醒下，或者詢問下客人哪天使用好提前準備嗎？住了兩天，都沒有任何提醒，明明加了管家微信，也沒有主動和客人説過一句話，那管家微信的意義何在呢？後來還是我自己去找了管家，管家回覆説不好意思讓我下次去的時候用，我開車三個小時哪能説去就去呢？真的莫名其妙，極度敷衍，服務配不上酒店的價格和定位！！！

房間大，露台臨湖！

Environment: Not many guests, very quiet. Service: The front desk is quite enthusiastic, the cleaning lady is average, and the service is not proactive. Food: The wontons for breakfast are good. Bad review: The low-quality carbonated drinks in the mini bar should be put away quickly, which lowers the hotel's level.

First of all, I would like to praise the staff at the door. They were very enthusiastic to help with the luggage when we got off the car. The front desk also enthusiastically guided us to the room and helped us carry things. The hotel environment is very good facing Tianmu Lake. However, for a boutique hotel at this price, the following points still affect the stay experience 1. The lobby bar uses the afternoon tea provided by the room. An older staff member said that we only have one afternoon tea for two rooms. I said that I only put two rooms in the same order, so how can there be only one? After verification, the waiter said it was two servings, but only one was written on the receipt. The attitude was a bit perfunctory. 2. Secondly, the quality of the afternoon tea was very poor, as shown in the picture, the cake was also very small and the mousse was melted. It was not the same as what people posted online before. Maybe the quality was downgraded. The cup for my coffee was completely dirty with dried coffee stains and an eyelash in it. It felt like someone else's leftovers. At least wipe the cup before serving. 3. The pillow in the room was dirty on the edge as shown in the picture. After calling, the room service came very quickly and the attitude was also very good. 4. There were two sinks in the room, but there was only one soap and no mouthwash provided before. 5. For breakfast noodles, wontons and fried eggs, you need to knock on this closed small door to order the meal. There was no waiter next to it. If no one reminded, who would pay attention to this place? 6. Capsule coffee was a tragedy for two people, but there was only one capsule. Was it not replenished in time?

非常棒，舒適的體驗，服務人員態度也非常好。

Ctrip's package is still very cost-effective. The hotel is of super high quality and has a very good and quiet location. Tianmu Lake is right outside the door, and the scenery is pleasant. The hotel facilities are good and the breakfast is rich. The only drawback is that the afternoon tea is a little slow, but everything else is very good.

I took advantage of the group purchase to book two standard rooms and a lake view room. The hotel is located directly on the shore of Tianmu Lake. The service and reception attitude is warm and enthusiastic. Basically, all the requirements are met. The accommodation environment is beautiful, the room is clean, comfortable and spacious. It is worth staying.