Café Zambezi House of Africa - Hostel

Nightmare at Café Zambezi: A Deluxe Room Disaster! Television (TV) and DSTV: Despite booking a room that supposedly included DSTV, I was shocked to find it non-operational. When I brought this to the attention of the staff, I was told it hadn't been paid for. Unacceptable! Even after escalating the issue to the so-called manager on duty, no resolution was provided. Internet Woes: The promised free WIFI at Café Zambezi turned out to be a complete sham. The duty manager cited ongoing internet issues, but what's more infuriating is the lack of effort to address the problem during my entire 3-day stay. Unprofessional and inexcusable. Bathroom Towel, Cleanliness, and Toiletries: One dirty towel for the entire stay, with no option for a replacement, left me questioning the hygiene standards. The claim of free toiletries was a flat-out lie; all I got was a minuscule bar soap that barely lasted a day. Housekeeping Oversight: Don't expect your room to be cleaned unless you leave your key at the reception before 11 am – information conveniently omitted during check-in. Such lack of transparency is unacceptable. Mosquito Menace: Considering the malaria risk in the area, it's shocking that Café Zambezi doesn't provide insecticide or bother to spray the rooms. Be prepared to fend off mosquitoes on your own. Pool Problems: I had hoped to enjoy the swimming pool, but the water looked more like a mud puddle than a refreshing oasis. This stark contrast to other properties in the area left me thoroughly disappointed. Save yourself!