Home2 Suites by Hilton Livingston Yellowstone

Check in was great (friendly front-desk personnel), and the room was acceptable. The thing that really soured my visit was the breakfast experience. We went down to breakfast 45 minutes before it ended. When we arrived there was almost nothing left. The line for waffles (pretty much the only option by this point) was long because that was most people's only option. Waiting is a Disneylandesque line to get a waffle is not how I wanted to start my day. The staff did not do anything to refill food. They were aware it was out and seemed to make themselves scarce until there were only a few minutes left. Then, almost magically, everything was refilled. Before my kids could get more food, almost exactly at 9am (after the new food had been out only a few minutes) they closed the doors, even with people still inside getting food. I realized why 30 minutes later as the staff were having a meeting and everyone was eating the breakfast leftovers. The staff getting food is great. Please keep doing that. However, not refilling the food for paying customers is pretty crappy. We ended up paying to et elsewhere because my kids did not get enough to eat. To management - please don't write a disingenuous canned response of how you "sincerely apologize for the disappointing experience" during my stay. If that's all you do, we all know you aren't sorry. Please allow me to provide two options that will satisfy me. Option 1 - We are refunding you for the amount you spent on breakfast later that morning because we didn't provide you the breakfast we promised. Option 2 - Yeah. We agree, it was total crap that we didn't restock breakfast. We are completely changing our procedures and we promise that all future guests will get the full breakfast promised.

We were traveling and called to inquire about rates and availability. The front desk woman said she could do a rate of 220.00, which is more than we wanted to spend, but it was a Sat and availability was limited. We were in the middle of booking and she told me the rate would actually be 240.00. That was the first frustration. When we got to our room, my husband was checking things out and looked under the sink and the garbage was full. We started looking around and found the fitted sheet was stained. I texted the front desk. They said they would let the cleaning staff know. The room appeared clean, and they did change the sheets and empty the garbage, but we had to wonder if the room had actually been cleaned before we arrived. The head of housekeeping texted me and apologized that the room was not up to MY expectations. I told her cleanliness needed to exceed HER expections and to be more than just satisfactory. Breakfast options were okay, but an hour into the breakfast times, several hot options were room temperature. The bed was comfy and the view of the mountains was lovely. As Hilton Honors members, we always get a survey. Interesting that we have not gotten one from them…. Not sure if we’d stay there again.

This experience was horrible. I needed a room at 11pm while driving through to Idaho. The bed was the most uncomfortable but when I started to fall asleep The noises began such as the trains and the beating on the walls from other guests. In the morning the food was limited to waffles and bread. No hot water for the shower. At $325 a night it would be better to sleep in your car.

This hotel is about an hour north of the North Entrance to Yellowstone. We stayed here on our way to go through Helena-Lewis and Clark National Forest to Glacier National Park. The hotel was very comfortable, with a good-size room. Lots of parking. We had a really good dinner at the nearby Fainting Goat pub (at the recommendation of the front desk staff). The included breakfast included several hot items.