IStay Liverpool Temple Court

Do not use this company. We had an apartment booked with them for a hen party in May. It was practically impossible trying to get in touch with them prior to the stay. Eventually I received an email from Group Hotels who told me they had taken over the IStay bookings but had nothing to do with IStay. This is despite the fact they have the same CEO and the email has IStay in its address. We did get to stay at the apartment. The corridors and stairwells smelled and were clogged with items such as vacuum cleaners. On first look the apartment seemed decent. However on further inspection, it was shabby and furniture had seen better days. The small balcony area was dirty and full of cigarette ends. We had paid a £200 security deposit. We paid this via PayPal which was very fortunate as we are still to receive any notification regarding the return of our deposit. Despite trying on a number of occasions I received no response either telling me they would return our deposit or explaining me why they wouldn’t. To note we left the apartment as we found it and I took a number of photographs to prove how it was left. The only reason we have been able to get this money back is because we paid through PayPal and we were able to raise a case with them.

having being booked into Fenwick street, we were moved twice and when waiting to get into apartment had to pay £300 security deposit.I am still waiting on money back for inferior accommodation.THIS FIRM ARE SCAMMERS. DO NOT TOUCH THEM. tHEY WILL NOT ANSWER CALLS OR EMAILS . THEY GIVE THE GOOD PEOPLE OF LIVERPOOL A BAD NAME.

Terrible Experience with Istay Liverpool. DO NOT PAY DAMAGE DEPOSIT VIA BANK TRANSFER SCAM YOU WILL NOT GET BACK. myself and my friend travelled for a long weekend to Liverpool 1st night we never ended up receiving an email/ code to enter the room. we were then forced to find alternative place to stay at extra cost. Then upon contacting Istay Liverpool and promising a refund for deposit and 1st nights stay they have since gone quiet despite numerous emails. I would not recommend staying there.

Avoid at all costs! Shocking customer service from this company who have now changed their name to "Group Hotels" on booking sites (air BnB). Confirmed our booking in January for an apartment booked directly via iStay's website for June this year, then went into "liquidation" letting another company take over their properties and not sending over any of the booking information (meaning the properties are then re-booked through other companies by other people and no longer available !!) and not letting paying customers know of any changes and not sending refunds!! WORST communication I've ever known. Still waiting for my refund and have had to go through my bank to report this to ensure no more money is taken, as the company are ignoring my phone calls, barely responding to messages and when they do decide to respond they avoid most of the questions you've asked. AVOID THIS IS A SCAM!!!

BEWARE SCAM! With less than 24 hours to go before I arrived IStay was completely unresponsive despite many phone calls, voicemails, and messages. We had no way of knowing the exact address of the apartment, no way of getting the keys. We paid £772 for an apartment for six people for a hen do and I don’t believe it even exists. We were left with no accommodation, on a Saturday on Bank Holiday weekend and six people, some of whom had traveled internationally to be there. Thank god we booked through Airbnb as we managed to get our money back, but we couldn’t find anywhere else to stay at such short notice so had to get the last train to my parents house after our night out. Not what you want to do after your hen do!

Booked this apartment for myself and 10 other friends for a 30th birthday party. This was booked 1 whole year prior, received a communion on the chat 3 days prior to say unforeseen circumstances the property on fenwicks street wasn’t available so they gave us 2 apartments. Nothing like the photos provided, the communication was diabolical constantly chasing and ringing 3-4 times a day to confirm the new booking and address. 2 hour prior to check in I rang for details where they needed a deposit. I provided them with the £300 damage deposit and was refund in 7 days. I am now 4 weeks past departure with them ignoring emails, telephones and haven’t reimburst my money. Ran by absolute con merchants!! Claims there is never any management around and same person answer the phone. I will continue to try and retrieve iur deposit back.