Liverpool City Centre

Guests praise the delicious breakfast, excellent customer service, prime location, cleanliness, comfortable beds, and quiet environment. No significant disadvantages mentioned in the reviews.

Room's nice and big

Disappointing Stay From the moment I arrived, the cleanliness was a concern. The front door and window were filthy, and the front hallway and corridors could really use a good vacuum. When I entered the room, the floor had not been cleaned, and the bed sheets didn’t appear fresh. Additionally, the charging port in the room didn’t work. Dinner on the first night was underwhelming. We were actually tutted at for looking for a table, and the male staff member seemed uninterested in helping us. The food was okay, but the overall service was lacking. Breakfast the next morning was also average, but once again, the service was disappointing. Nothing was replenished unless guests specifically asked for it, and it was clear the staff were not attentive to the needs of everyone. I requested a full room refresh on the first night, but only one bed and one towel were replaced, even though we had three beds and four people in the room. After following up the second evening, we returned to a room that hadn't been touched at all, and my partner was told that they only change sheets once every seven days. After a brief discussion, a young man at the front desk did make the beds and leave fresh towels. Overall, while I understand this is budget accommodation, basic cleanliness and service should be a given. Unfortunately, I don’t think I’d stay here again.