Premier Inn Liverpool City (Albert Dock)

Room was clean and tidy, arrived early and we were able to lock up our cases for a small donation to charity which was good. Evening meal not too good 5/10, service slow and no pepper sauce or mustard available for our steaks, mushrooms were not cooked, peas like bullets and onion rings arrived when we had almost finished. Partial refund was accepted. Breakfast buffet was nice but had to wait for bacon,sausages and fried eggs with people queuing. Would stay there again as location was perfect.

The hotel felt dated. The breakfast was spoilt by the staff not replenishing food fast enough. Toaster wasn't set correctly. Toast either underdone so had to put through twice and ended up burning. The staff on reception were very helpful. The bed was the comfiest we'd slept in for a long time. Location brilliant.

We booked this stay for one of our clients who had just performed at Manchester pride and was making a stop in Liverpool. We paid to upgrade (almost £100) for a view of the docks, yet got a car park and buying work. There was a dirty sock in the window panels. No bedside shelves. A huge section broken on the vanity. A tiny tv and the room was filthy. The one thing they loved was the style/brickwork etc. When we reported the receptionist was rude and told client that it wasn't her problem, we get what we get. Nothing was done to clean or remove sock. We should have been given the room upgrade we paid for. Not a polite receptionist and she had no customer service. She should have come and inspected the room and sorted it out and had dirty sock removed and broken things replaced.

Tired and run down trading on location and reputation of orher premier inn. Check in was chaotic and extremely slow. Massive queue we left and came back later still no better. Room.. window was filthy on the inside. No tea and coffee left in room had to collect it from a stand in reception.... which was always empty. No phone or plug sockets next to bed No tooth glasses in bathroom Only one towel for the two of us No iron or ironing board in room. We did establish these are are at guest services on each floor but we had to go to every floor to find a set. These sound fairly easy to put right until you realise there is No phone to ring reception! So everytime we realised we were missing something we had to go all the way down to reception. Walls are paper thin and divided across a window so we could hear every conversation in the next room. Lenny Henry would not have liked this room! Breakfast very poor. Constantly running out of basics with long waits for replacements. Stale bread every single morning, Sloppy waterey scrambled eggs, hard fried egg, uncooked tomatoes. Had to order the porridge which was slammed down in front of me. Forced to sit amoungst dirty tables because there was nobody to clear them and we weren't allowed to sit in the clean area. Hotel is massively understaffed and the staff they have are completely overstretched at busy times... not their fault. On a positive note location is great. We are regular visitors to family in liverpool and this is the worst hotel we have ever stayed in in the city.

Great value but cleanliness of hotels public areas was not acceptable. Got a harbour view room but the window was very dirty.

We have stayed at this hotel before. This time we found the room was adequate, but basic. The bathroom was outdated and needed painting and redecoration. It had a grubby feel to it but I think that was more to do with the state of the decor than the cleanliness. Also the toilet did not flush properly and was slow and noisy when filling back up. This really should be fixed. The other issue was we had no opening window in the room and it was very stuffy. I also found the pillows hard and lumpy (which is unusual for a premier inn). It was adequate for purpose ( 2 friends having a catch up in Liverpool) but for a Premier inn, it was not up to scratch. We would not return to this one again, although the location is great.