Hilton Garden Inn San Antonio/Live Oak

I checked into the hotel yesterday around 5 p.m. and was initially greeted by a woman at the front desk who, while a bit slow, was genuinely helpful and kind. I appreciated her assistance and felt optimistic about my stay. Unfortunately, my experience today was the complete opposite. I returned around noon and found myself and another guest waiting at the front desk with no staff in sight—for at least 10 minutes. During that time, the hotel phone was ringing nonstop, and the attendant had even left their cell phone unattended on the counter. It was a confusing and unprofessional scene. She was gone long enough that I actually looked into the back office and on the floor behind the counter bc I was worried for her. When the front desk employee finally returned, there was no greeting, no apology for the wait—just a cold, dismissive attitude. I had grabbed a snack and asked to check out, and instead of assisting me, she acted as if I was bothering her. She pointed me to the self-checkout machine and gave me an attitude when I mentioned it wasn’t working. Rather than stepping in to help, she insisted on walking me through how to use the broken machine without a barcode instead of just handling the checkout herself. It was as if she felt I was bothering her and I was the lazy one. When I tried to explain that I’d tried the machine, she cut me off, nearly raising her voice as if to say “didn’t I just tell you…” The whole ordeal was crazy. Had she not leveled her tone, I can 100% how that conversation would’ve gone downhill. Her tone and demeanor throughout the interaction were unprofessional and made me feel like an inconvenience rather than a guest. Even after the exchange, there was no “thank you,” no “have a good day,” just continued dismissiveness. I remained respectful, but the lack of basic customer service and courtesy was disappointing. A good hotel experience is built on consistent, welcoming service—and this inconsistency definitely left a negative impression. I stay at Hilton often, but this woman at this location will be remembered for how nasty she was.

Very comfy, clean, and an awesome staff! I’ll be back 4 sure!

This is a clean and safe place to stay. The staff was great and the room was clean, updated and comfortable. There are several convenient businesses nearby (Starbucks, Dunkin, grocery, Home Depot) that made it a great base of operations for some business in the area. It's a little loud due to being near busy roads, but not terribly so. The convenience factor makes up for it. I will definitely stay here next time I have to be in San Antonio. It's also not too far from the airport.

I was surprised that we had to pay for our buffet breakfast, which normally such hotels are complementary. Having to pay $13.99, for what I would normally receive as complementary with similar buffets at other similar type hotels. I don't know if this was a time occurrence at this particular hotel are other Hilton Garden Hotels like this one, if so I won't be making reservations at these hotels in future. My room was fine, the overall service was fine. There were other restuarants near by which were reasonably priced, so I went there for my meals. Thank you,