Courtyard Boston Littleton

The general manager of this hotel is horrible. Her name is Marianela, and I reported her to corporate. I was part of a bridal party who had reserved private rooms to do hair and makeup before a wedding. The party had ordered sandwiches to be delivered while makeup and hair were being done. The hotel changed the private rooms to a conference room because they messed up the bookings. This was okay, but they don't allow outside food in their public areas. The conference room is apparently a "public area," but arrangements were made to ensure that everything was okay. On the day of the wedding, while the bride was in the makeup chair, the general manager, Marianela, barged into the conference room to confront the bride directly and say that there was no outside food allowed. SO MANY people asked the general manager to talk outside of the room, including the people who coordinated and paid for the space in the first place, but she refused. She chose, instead, to confront the bride, to her face, with anger. Marianela said, several times, "I am the general manager, I can go into any room I want to," and proceeded to interrogate the bride in her makeup chair. "Who did you talk to?" "Who said this was okay?" "This is a health code violation." It kept on for a while, She kept insisting. But eventually Marianela was shuffled out of the room. Then the sandwiches came, and Marianela gave a half-apology to the bride after. But the entitlement and disrespect of this person reflects the level of service in this hotel. Maybe you're the only hotel around, but do a better job staffing your management and maybe more people will come to stay. I want to re-iterate that the initial booking was for private rooms, and the hotel management screwed up the reservation. Their food policy suddenly became flexible when they were confronted with the fact that it was their fault. But it doesn't matter in the least. There was NO REASON for this manager to be as belligerent as she was. If there was confusion, it could have been handled on a different level. Or we could have had sandwiches in the rooms later. But she decided to interrupt THE BRIDE IN HER MAKEUP CHAIR. It's the only hotel in Littleton. Get an AirBnB.

They double charged me and when I called to talk to somebody about this matter, there was nobody there to answer the phone. I am very busy and do not have time to waste running someone down, if they were honorable this wouldn't have happened and as a customer I am very disappointed and it will now take me 7-10 days to get my money back. Thank you for the inconvenience and the hassle for staying at your hotel.

Staying at the Marriott Littleton was a delightful experience! The rooms were cozy and well-appointed, the staff was exceptionally friendly and helpful, and the location was perfect for exploring the area. Would definitely recommend for a comfortable and enjoyable stay

Wow. The service and staff interaction at this property was incredible. From EVERY person at the front desk to EVERYONE at Starbucks. Room was clean and appropriate. I’d hire every person for my company based on their friendliness, professionalism and enthusiasm for great customer service. HIGHLY recommend!

Very clean and modern! The snack bar has a great selection of snacks and drinks! The room I stayed in was great I loved the daybed couch it was a great place to relax and watch tv! If you have a Tesla there is a super charger station less than a minute away! The hotel is in a great area with lots of things to do!

This is a wonderful hotel — it’s very clean, conveniently located, and the staff is friendly and helpful! In typical Marriott fashion, you have a variety of pillows to suite your taste so you can get a great night’s rest. I appreciate the bar service in the evening and it’s a perfect location to unwind after a long day.

Really nice hotel. I’m in the hospitality business myself and this place was perfect! Highly recommend and everything you need; food, movies hop back on the interstate is all right there!!! Exceptionally clean and updated!